What is better UseResponse or LiveChat? Choosing the right Customer Support Software for your company is hard with various features, choices, and terms to choose from. However, using our review platform will help you to streamline the selection steps by reading all key services in one location.
As an illustration, you can contrast UseResponse and LiveChat for their tools and overall scores, in this case, 8.8 and 9.0, respectively. Furthermore, you can compare which software has superior general user satisfaction rating: 100% (UseResponse) and 96% (LiveChat) to find out which one is the better choice for your business. Don’t simply pick the service with the lowest price, but the solution that offers the best value for your money.
In case you you have to quickly locate the top Customer Support Software according to our review team we suggest you try out one of these solutions: Zendesk, Freshdesk, Freshdesk Omni.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Almost as essential as useful features and user support responsiveness are pricing plans made available by UseResponse and LiveChat. Although pricing should not be the sole element it’s without a doubt a significant thing to consider. You should try to find a flexible pricing plan that can be adjusted to your team size and effortlessly scaled up every time your company develops. Make sure you don’t select packages that have advanced tools that you won’t find a use for and always make an effort to get in touch with the vendor directly as big companies can often benefit from more affordable prices. You should also check out a free trial or demo of every product to spend at least some time using it. It’s a helpful experience that doesn’t ask you to pay any money and provides you with a solid overview of what it feels like to work with UseResponse and LiveChat.
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