What is better UseResponse or NinjaOne (Formerly NinjaRMM)? Buying the best Customer Support Software product is all about assessing different solutions and identifying the top software for your specific needs. Our exclusive algorythm gives you an instant look at the general rating of UseResponse and NinjaOne (Formerly NinjaRMM). For all round quality and performance, UseResponse scored 8.8, while NinjaOne (Formerly NinjaRMM) scored 8.6. On the other hand, for user satisfaction, UseResponse earned 100%, while NinjaOne (Formerly NinjaRMM) earned 93%.
Below it's also possible to check their characteristics, terms, plans, etc. to see which application will be more suitable for your situation. One critical element to assess is if the software can enable and disable limitations on various types of users to limit the exposure of any critical business data.
People who are pressed for time or need a Customer Support Software recommendation from our experts may want to investigate these top choices for the current year: Zendesk, Freshdesk, Freshdesk Omni.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
If you are still having doubts about which service will work best for your company it may be a sensible idea to check out each service’s social metrics. These metrics are usually a sign of how popular each service is and how wide is its online presence. For instance UseResponse Twitter profile has currently 148 followers. At the same time NinjaOne (Formerly NinjaRMM) Twitter is followed by 1130 users.
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