What is better UseResponse or Vivantio? Choosing the right Customer Support Software for your organization is hard with a lot of functions, options, and terms to check. On the other hand, depending on our review platform will make it possible for you to cut down the necessary steps by reading all major software in one location.
For instance, you can contrast UseResponse and Vivantio for their tools and overall scores, namely, 8.8 and 8.4, respectively. Likewise, you can compare which software has higher general user satisfaction rating: 100% (UseResponse) and 93% (Vivantio) to find out which software is better for your business. Don’t simply buy the software with the cheapest price, but the service that gives the best value.
Our experts made sure to prepare reviews of all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Freshdesk Omni, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
In case you continue having doubts about which product will perform best in your case it might be a sound idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular every solution is and how extensive is its online presence.For instance, if you analyze UseResponse LinkedIn account you’ll learn that they are followed by 25 people. In case of Vivantio the number of followers on their LinkedIn page is 1335.
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