What is better UseResponse or Zendesk? There are lots of Customer Support Software products available for businesses these days. The best way to find out which one fits your needs best is to examine them side by side. For example, here you can review UseResponse and Zendesk for their overall score (8.8 vs. 9.7, respectively) or their user satisfaction rating (100% vs. 98%, respectively).
You can even review their functions and pricing stipulations and other valuable data below. When matching products make sure to check their related capabilities and mark their disparities to have a clearer picture of both deals. Similarly, bear in mind to assess secondary factors including security, backup, intuitiveness, and customer support.
We did our best to review all popular Customer Support Software solutions available on the market, but among all the ones we reviewed these three caught our special attention: Freshdesk, Zendesk, Freshdesk Omni.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, information and statistics that we offered in this comparison were gathered from official company sites, advertising content available online, actual experience from real users as well as our own hands-on use of every product by an expert. We put a lot of effort to extensively study every service, therefore we not only analyze it ourselves, but we also compare our findings with views of other users from the B2B community.
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