What is better Support Hero or Document360? We are here to improve the process of comparing Knowledge Management Software products for you. For example, on this page you can check the overall performance of Support Hero (7.7) and compare it with the overall performance of Document360 (9.0). You may also match their overall user satisfaction rating: Support Hero (N/A%) vs. Document360 (97%).
Likewise, you can read their functions in detail to determine which product can better deal with your company’s requirements. In general, any B2B software has to let you to comfortably check the big picture, all the while giving you quick access to the details.
Right now, the best services in our Knowledge Management Software category are: Zendesk, ServiceNow Knowledge Management, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
Document360 can be integrated with the following third-party applications:
Intercom
Olark
Disqus
Google Analytics
Segment
Teams
Slack
Webhook
Freshdesk
Zendesk
Intercom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Stackify, monday.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and scalable knowledge base solution for internal users and customers to enable self-service. Flexible and scalable, the application lets you expand content as your business also expands. Aside from letting it grow with your business, it keeps versions tight with its fully automated version control module.
You shouldn’t expect exclusively a broad set of features and adjustable pricing from a well-known Knowledge Management Software. Almost as significant as key features is a top-notch customer support. You want to ensure that in a situation where you have any questions about Support Hero or Document360, or you struggle with some problems, or perhaps you’ll want to ask for a certain change or functionality useful to your company you can count on a responsive and helpful customer support. Check out whether solutions such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you are able to profit from personal training or at the very least a knowledge base you can use.
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