What is better Support Hero or Document360? If you need to have a convenient way to find out which Knowledge Management Software product is better, our unique method gives Support Hero a score of 7.7 and Document360 a score of 9.0 for overall quality and performance. Moreover, Support Hero is rated at N/A%, while Document360 is rated 97% for their user satisfaction level.
You can also review their product details, such as features, tools, options, plans, pricing, and others. See if the application can customize some of its workflows to ensure the app matches your own business procedures.
In case you you need to quickly decide on the best Knowledge Management Software according to our experts we advise you check out one of these products: ServiceNow Knowledge Management, Zendesk, Zendesk.
Support Hero offers four enterprise pricing choices, which you can pay for monthly or annually. The details of these plans are outlined below to help you decide on a package.
Small – $49.00/month or $39.00/month/annual billing
1 Admin
1 Language
Unlimited Articles
Advanced Analytics (7 Days Only)
Basic Customization
Help Center
Knowledgebase
Business Hours Support
Medium – $99.00/month or $79.00/month/annual billing
All Small Features
3 Admins
2 Languages
Unlimited Advanced Analytics
Advanced Customization
Drift Integration
Freshchat Integration
Zendesk Chat Integration
Support Ticket Deflection
Rich Media Support
Large – $199.00/month or $159.00/month/annual billing
Document360 can be integrated with the following third-party applications:
Intercom
Olark
Disqus
Google Analytics
Segment
Teams
Slack
Webhook
Freshdesk
Zendesk
Intercom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Stackify, monday.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and scalable knowledge base solution for internal users and customers to enable self-service. Flexible and scalable, the application lets you expand content as your business also expands. Aside from letting it grow with your business, it keeps versions tight with its fully automated version control module.
You should note that while both Support Hero and Document360 may provide a top quality set of features every app may be created for a different company size. If you are analyzing various solutions you may want to give some attention to a business type they are catering to. Specific elements may scale up with no problem for big enterprises but if you own a small or mid-sized business it’s often more sensible to avoid paying for complex features that you may never use.
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