What is better Document360 or Zendesk? Comparing products to get the best Knowledge Management Software need not be complicated. On our review platform, you can easily match Document360 and Zendesk and quickly analyze their distinct features. We allow you to take a look at their features, supported devices, level of support, costs, terms, and more.
It's also possible to compare their overall score (9.0 for Document360 vs. 9.7 for Zendesk) and overall customer satisfaction level (97% for Document360 vs. 98% for Zendesk). Take your time and compare your top alternatives and determine which one is right for your company. You should also assess the vendor’s credibility; are they reliable and will they still be operating in a few years time?
We realize that not all businesses have the time to scrutinize a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Knowledge Management Software category are: Zendesk, Zendesk, ServiceNow Knowledge Management.
Document360 can be integrated with the following third-party applications:
Intercom
Olark
Disqus
Google Analytics
Segment
Teams
Slack
Webhook
Freshdesk
Zendesk
Intercom
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Stackify, monday.com
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful and scalable knowledge base solution for internal users and customers to enable self-service. Flexible and scalable, the application lets you expand content as your business also expands. Aside from letting it grow with your business, it keeps versions tight with its fully automated version control module.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You don’t want just a broad array of features and adjustable pricing from a reliable Knowledge Management Software. Almost as essential as core features is a quality customer support. You want to ensure that if you have any questions about Document360 or Zendesk, or you run into a problem, or perhaps you’ll want to ask for a specific update or functionality beneficial to your business you can count on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can profit from personal training or at least a knowledge base you can use.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
