What is better SmartSupport or Jira Service Desk? Today’s enterprises seek the top IT Asset Management Software product to stay competitive. On this page we help you with choosing the best product, by allowing you to examine SmartSupport and Jira Service Desk down to the very details of their individual offers.
You may also check our total scoring values, which rate the software overall quality and performance. SmartSupport got a 7.4 score, while Jira Service Desk has a score of 9.0. Likewise, you can compare their general user satisfaction rating: 100% (SmartSupport) against 96% (Jira Service Desk). Don’t forget to choose the software that best matches your most crucial needs, not the solution with a lot of features.
We realize that not all companies have the time to test dozens of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the IT Asset Management Software category are: ServiceNow Asset Management, monday.com, Salesforce Service Cloud.
SmartSupport can seamlessly work with other knowledge base applications and solutions.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SunTrust, CyberGlove Systems, BikeReg
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, intuitive, and customizable knowledge base and forum management platform that enables organizations and businesses to improve how they deliver information and support content to their customers; assisting them in realizing the value of shared knowledge, building intuitive and interactive community forums, and testing their knowledge base using quantitative data.
Jira Service Desk offers different pricing plans depending on your deployment preferences. For their cloud packages, they offer three packages based on the features you require. They also offer per-agent pricing that you can learn more about using their price calculator on their website. Meanwhile, they only offer two self-managed plans that are priced based on where you want to host your data.
Cloud – Free
Up to 3 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
2GB file storage
Community Support
Cloud – Standard ($20/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
250GB Storage
Local Business Hours Support
Cloud – Premium ($40/agent/month)
Up to 5,000 agents
Unlimited customers
Service request management
Incident management
Change management
Problem management
Asset management
Configurable workflows
Self-service portal
Knowledgebase
Queues
Email and embeddable widget
SLA management
Reporting & analytics
Automation
Multi-language support
Apps and integration
Audit logs
9% uptime SLA
Unlimited Storage
24/7 Premium Support
Self-managed – Server (one-time payment starting at $10 for 3 agents)
Complete control of your environment
A single server deployment
Perpetual license + free year of maintenance
Self-managed – Data Center (starting at $13,200/year for 50 agents)
Jira Service Desk can integrate with 900+ apps from the Atlassian Marketplace including the following:
Jira Software
Slack
HipChat
Google
Confluence
Trello
Tasktop Sync
HappyFox
JEMH
ERPM
Zendesk
Insight
Freshservice
Bomgar
Kelverion
Zephyr
Salesforce
Gliffy
GitHub
Balsamiq
Azuqua
Amity
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Daily Telegraph, Twitter, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A full-featured service desk platform that allows IT teams to deliver rapid end-to-end service delivery. The software lets you automate tasks, build knowledge bases, and collaborate in real-time, so you can deliver the best customer service possible. You can also link tickets to your team's task queue on Jira for faster issue resolution.
Almost as crucial as useful features and client support level are pricing packages provided by SmartSupport and Jira Service Desk. While pricing should not be the only factor it’s without a doubt an important thing to consider. You should expect a flexible pricing package that can be matched with your company size and effortlessly scaled up every time your business grows. Be sure that you don’t select pricing plans that have extra tools that you won’t find a use for and always try to contact with the vendor directly as enterprises can often benefit from discounts. You should also check out a free trial or demo of every product to spend at least some time using it. It’s a valuable experience that doesn’t ask you to invest any money and gives you a solid overview of what it’s like to work with SmartSupport and Jira Service Desk.
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