What is better SmartSupport or NinjaOne (Formerly NinjaRMM)? Buying the best IT Asset Management Software for your company is vital to improving your company’s efficiency. In our platform, you can easily compare numerous solutions to see which one is the proper software for your needs. Here you can match SmartSupport vs. NinjaOne (Formerly NinjaRMM) and look at their overall scores (7.4 vs. 8.6, respectively) and user satisfaction rating (100% vs. 93%, respectively).
Additionally, you can analyze the details of rates, terms and conditions, plans, functions, tools, and more, and determine which software offers more advantages for your business. In practice, select the software that lets you to add/remove features and price terms to match your company growth or lack of it.
As of now, the top services in our IT Asset Management Software category are: ServiceNow Asset Management, monday.com, Salesforce Service Cloud.
SmartSupport can seamlessly work with other knowledge base applications and solutions.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SunTrust, CyberGlove Systems, BikeReg
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, intuitive, and customizable knowledge base and forum management platform that enables organizations and businesses to improve how they deliver information and support content to their customers; assisting them in realizing the value of shared knowledge, building intuitive and interactive community forums, and testing their knowledge base using quantitative data.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Almost as important as functionalities and client support quality are pricing plans made available by SmartSupport and NinjaOne (Formerly NinjaRMM). Even though price should not be a deciding aspect it’s surely a key thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and effortlessly scaled up when your company grows. You should be certain you don’t select pricing plans that include complex functionalities that you won’t find a use for and always try to get in touch with the vendor directly as enterprises can often benefit from more affordable prices. You should also check out a free trial or demo of each software to spend at least some time using it. It’s a valuable experience that doesn’t ask you to pay any money and offers a practical overview of what it’s like to work with SmartSupport and NinjaOne (Formerly NinjaRMM).
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