What is better SmartSupport or Salesforce Service Cloud? When comparing SmartSupport and Salesforce Service Cloud, it is possible to see which IT Asset Management Software product is the more effective choice. This guarantees that your business can select the most productive and efficient application. You can study the specifics, for example available tools, prices, plans offered by each vendor, offer terms, etc.
We also let you evaluate their all round scores to know which one looks to be better. SmartSupport has 7.4 points for overall quality and 100% rating for user satisfaction; while Salesforce Service Cloud has 9.6 points for overall quality and 97% for user satisfaction. You can also assess which software company is more reliable by sending an an email question to the two companies and find out which company replies sooner.
Our experts made sure to prepare reviews of all popular IT Asset Management Software products offered out there, but among them these three caught our special attention: ServiceNow Asset Management, monday.com, Salesforce Service Cloud.
SmartSupport can seamlessly work with other knowledge base applications and solutions.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SunTrust, CyberGlove Systems, BikeReg
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, intuitive, and customizable knowledge base and forum management platform that enables organizations and businesses to improve how they deliver information and support content to their customers; assisting them in realizing the value of shared knowledge, building intuitive and interactive community forums, and testing their knowledge base using quantitative data.
Salesforce Service Cloud supports integrations with the following business systems, applications and services:
Autotask
ConnectWise
JIRA
Salesforce Service Cloud
ServiceNow
Zendesk
Oracle Service Cloud
Freshdesk
Freshservice
Desk.com
Help Scout
Cherwell Software
Wrike
SugarCRM
Microsoft Dynamics CRM
Zoho CRM
Netsuite
Autotask
Close.io
ConnectWie
Infusionsoft
Pipedrive
HubSpot CRM
Oracle Sales Cloud
Base CRM
CustomerGauge
Act! Essentials
Sap Hybrid Cloud for Customers
Sage CRM
Bullhorn
Maximizer CRM
Insightly
Microsoft Dynamics GP
Microsoft Dynamics AX
QuickBooks
Freshbooks
Taxify
Sage Intacct
Sage 200
Tipalti
Plaid
Shopify
Volusion
Ecwid
Bigcommerce
Magento
Etsy
Woocommerce
Weebly
SAPAnywhere
Epages
Oracle Eloqua
Marketo
HubSpot Marketing
Act-On
MailChimp
Mailjet
Allbound
Autopilot
Constant Contact
Kissmetrics
Facebook Lead Ads
Campaign Monitor
iContact
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-hosted customer service platform designed to allow faster, smarter case resolution. By providing a 360-degree view of each customer, this IT asset management solution enables businesses to quickly resolve issues, thereby driving better user experience and higher customer satisfaction.
When you test various IT Asset Management Software apps you shouldn’t only study their features list and available pricing plans. Consider that the app must be matching your work processes and business so the more flexible their offer the better. Check what systems are supported by SmartSupport and Salesforce Service Cloud and ensure you will get mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, as this might be a critical factor for many businesses.
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