What is better SmartSupport or SysAid? Various companies want different types of IT Asset Management Software. To understand well which one meets your needs, think of evaluating various options feature by feature an taking into consideration their conditions and pricing. Likewise, you may get a quick idea of their general efficiency and customer feedback by checking our smart scoring system.
The results are: SmartSupport (7.4) vs. SysAid (9.2) for general quality and efficiency; SmartSupport (100%) vs. SysAid (98%) for user satisfaction rating. Check out their strong and weaker points and see which software is a better choice for your company. An effective, simple tip is to write the pros and cons of both services next to each other and check which app has more benefits.
We did our best to review all popular IT Asset Management Software services that you can find out there, but among them these three caught our special attention: ServiceNow Asset Management, Salesforce Service Cloud, monday.com.
SmartSupport can seamlessly work with other knowledge base applications and solutions.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SunTrust, CyberGlove Systems, BikeReg
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful, intuitive, and customizable knowledge base and forum management platform that enables organizations and businesses to improve how they deliver information and support content to their customers; assisting them in realizing the value of shared knowledge, building intuitive and interactive community forums, and testing their knowledge base using quantitative data.
Once integrated, you’ll benefit from extended capabilities from within SysAid.
BI Analytics, powered by Qlik
TeamViewer for a robust remote control solution
GFI Software for superior patch management capabilities.
Automate Joe is SysAid’s built-in service orchestration engine, powered by CA Automic
In addition, SysAid offers 3rd party integrations with leading software applications and services, like Jira Software, Slack, Skype, Salesforce, Trello, and many more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Coca Cola, Panasonic, Adobe, Lufthansa, LG
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Combining the functionalities of help desk and management tools, SysAid won our Expert's Choice Award. It is a feature-rich, easily configurable, and highly scalable help desk solution targeted at large businesses. It supports iOS and Android-based mobile devices, making the platform accessible to users anytime, anywhere.
No IT Asset Management Software will be perfect enough to cater to all the needs of a company. While key features of SmartSupport and SysAid should matter you should also carefully study the integrations supported by each service. In many cases you will already be making use of various kinds of B2B software in your company and it’s always better to go with apps that integrate well with each other. That way you can ensure a reliable transfer of data between your teams and software used, which can significantly reduce time wasted on migrating between one product and the other.
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