What is better Smartsupp or ScreenConnect? When you compare Smartsupp and ScreenConnect, you can easily see which Customer Support Software product is the more suitable alternative. This ensures that your business can select the most productive and useful program. You can check the specifics, such as available tools, prices, plans offered by each vendor, offer stipulations, etc.
We also let you evaluate their total scores to know which one seems to be more beneficial for your firm. Smartsupp has 8.6 points for overall quality and 100% rating for user satisfaction; while ScreenConnect has 9.0 points for overall quality and 96% for user satisfaction. Similarly, you can also assess which software company is more credible by sending an email inquiry to both and find out which one replies faster.
Currently, the most significant solutions in our Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as useful features and user support level are pricing plans made available by Smartsupp and ScreenConnect. Although price should not be the sole factor it’s without a doubt an important thing to think about. You should expect a flexible pricing plan that can be adjusted to your business size and easily scaled up if your company expands. Be sure that you don’t select plans that include advanced tools that you won’t use and always try to contact with the vendor directly as big companies can usually count on more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and gives you a solid overview of what it’s like to work with Smartsupp and ScreenConnect.
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