ScreenConnect
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Core Features
- Agent rating
- Android app
- Automatic messages
- Block visitor
- Chat transcripts
- Chat transfer between agents
- CMS plugins (Wordpress, Prestashop and more)
- Data security (SSL encryption)
- Desktop app
- Email notifications
- iPhone/iPad app
- Personal shortcuts
- Sound and visual notifications
- Visitor notes
- Visitor overview
- Web dashboard
- Windows Phone app
Premium Features
- API
- Chat conversation history
- Custom integration with 3rd party systems
- Groups of agents
- Integration with help desk or CRM
- Limited access for agents
- Office hours
- Team shortcuts
Pricing Info
Pricing Info
Free Plan
- Unlimited number of agents
- Unlimited chat conversations
- Custom chat box design
- Automatic messages
- 14-day chat history
Standard Plan – $10/agent/month (save 20% on annual billing)
- All features of Free Plan
- Unlimited chat history
- Visitor recording
- Limited access for agents
- Google Analytics connection
- API
Pro Plan – $23.75/agent/month (save 20% on annual billing)
- All features of Standard Plan
- Statistics
- Groups of agents
- High load dashboard
Integrations
Integrations
Smartsupp offers an API and integrates with the following popular platforms:
- Logicbox
- Webnode
- WordPress
- Opencart
- PrestaShop
- ePages
- Magento
- Shopify
- SEOshop
- Jimdo
and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Skoda, SkyPicker, Conrad
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Smartsupp is a live chat software that helps companies to improve sales conversions and understand customer behavior.
Company Email
info@smartsupp.com
Company's Address
Smartsupp
Milady Horakove 13
602 00 Brno
Czech Republic (European Union)
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Multiple agents
- Remote Support
- No interruptions
- Secure information
- Automated reconnection
- Cross-platform compatibility
- Browser extensions
- Remote access
- Unattended access
- Simplified transfer of files
- Roles & permissions
- Shared toolbox
- Remote meetings
- Customization & branding
- Device monitoring & management
- Integration with ConnectWise Automation
- Enhanced features for Linux and Mac users
- Enhanced security and granular controls
Pricing Info
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
- 1 Session per Tech
- 3 Access Agents
- Remote Support
ONE – $27/month (billed annually)
- All features from the free plan
- 1 Session per Tech
- 10 Access Agents
- Remote Meetings
- Branding and Customization
- File Transfer
- Remote Printing
- Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
- All features from ONE
- Up to 3 Sessions Per Tech
- Unlimited Access Agents
- Mobile Technician Support
- Expanded Chat Options
- Remote Command Line
- Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
- All features from STANDARD
- Up to 10 Sessions Per Tech
- Video Auditing
A free trial is available for all plans.
Integrations
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Company Email
Contact No.
Company's Address
4110 George Rd., Suite 200
Tampa, FL 33634
USA
ScreenConnect Comparisons
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Almost as essential as useful features and user support level are pricing plans made available by Smartsupp and ScreenConnect. Although price should not be the sole factor it’s without a doubt an important thing to think about. You should expect a flexible pricing plan that can be adjusted to your business size and easily scaled up if your company expands. Be sure that you don’t select plans that include advanced tools that you won’t use and always try to contact with the vendor directly as big companies can usually count on more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t ask you to invest any money and gives you a solid overview of what it’s like to work with Smartsupp and ScreenConnect.
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