What is better Smartsupp or Vivantio? There are lots of Customer Support Software products available for businesses these days. The simplest way to find out which service fits your needs best is to check them side by side. As an example, here you can examine Smartsupp and Vivantio for their overall score (8.6 vs. 8.4, respectively) or their user satisfaction rating (100% vs. 93%, respectively).
It’s also possible to check their functions and pricing conditions and other useful data below. When matching products make sure to analyze their related functions and mark their differences to obtain a clearer picture of both deals. Similarly, keep in mind to assess secondary factors like security, backup, usability, and customer support.
Users who don't have much time or need a Live Chat Software recommendation from our experts might want to examine these top choices for the current year: Pipedrive, Vision Helpdesk, Zendesk.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you research different Customer Support Software solutions you shouldn’t just explore their list of features and offered pricing packages. Pay attention to the fact that the product should be matching your work processes and business so the more flexible their offer the better. Check what OSes are supported by Smartsupp and Vivantio and make sure you will obtain mobile support for whatever devices you use in your company. You should also learn which languages and geographies are supported, as this may be a critical factor for many businesses.
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