What is better Smartsupp or NinjaOne (Formerly NinjaRMM)? Getting the suitable Customer Support Software product is as simple as comparing the solid and poor features and terms offered by Smartsupp and NinjaOne (Formerly NinjaRMM). Here you can also match their all round scores: 8.6 for Smartsupp vs. 8.6 for NinjaOne (Formerly NinjaRMM). Or you can verify their general user satisfaction rating, 100% for Smartsupp vs. 93% for NinjaOne (Formerly NinjaRMM).
We suggest that you put some effort and study their specific functions and decide which one is the better alternative for your business. Likewise, keep in mind to factor in your company’s or industry’s special circumstances, for example, a multilingual solution for a global staff or a mobile platform to help you work on the go.
People who don't have much time or need a Live Chat Software suggestion from our team may want to examine these top choices for this year: Vision Helpdesk, Zendesk, Pipedrive.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience to work faster, smarter, and easier while IT teams modernize and improve efficiency.
You don’t want only a broad range of features and adjustable pricing packages from a credible Customer Support Software. Almost as significant as main features is a top-notch customer support. You want to guarantee that if you have any questions about Smartsupp or NinjaOne (Formerly NinjaRMM), or you struggle with some problems, or maybe you’ll need to request a certain revision or feature useful to your team you can count on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are offered. Additionally, it’s a major asset if you can benefit from personal training or at the very least a knowledge base you can use.
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