What is better Smartsupp or NinjaOne (Formerly NinjaRMM)? Finding the ideal Customer Support Software for your firm is crucial to boosting your company’s effectiveness. In our platform, you can easily compare different solutions to see which one is the proper software for your requirements. Here you can match Smartsupp vs. NinjaOne (Formerly NinjaRMM) and look at their overall scores (8.6 vs. 8.6, respectively) and user satisfaction rating (100% vs. 93%, respectively).
You can even look at the specifics of prices, terms, plans, features, tools, and more, and find out which software offers more benefits for your business. In general, go for the business software that lets you to change the features and subscription plan to address your sales growth or lack of it.
Our experts made sure to prepare reviews of all popular Live Chat Software services available out there, but among all the ones we reviewed these three caught our special attention: Vision Helpdesk, Zendesk, Pipedrive.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Every time you pick a product that you are sure will work best for your team you shouldn’t only pay attention to what experts have to say about it. In many cases personal experience with the service may be different, depending on specific preferences and needs. This is why in our reviews we also offer our User Satisfaction Rating for each app to give you a reliable impression of how real users of Smartsupp and NinjaOne (Formerly NinjaRMM) evaluate their contact with the solution. Our system is based on advanced analysis of product appearances on other sites, social networks as well as blogs, so you are going to get a full and credible landscape of what other people think about each software. In this case Smartsupp got a total satisfaction rating at 100% while for NinjaOne (Formerly NinjaRMM) 93% of users claim they had a positive experience with it.
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