What is better Smartsupp or Zendesk? Finding the suitable Customer Support Software product is as easy as comparing the solid and weak characteristics and terms offered by Smartsupp and Zendesk. Here you can also match their total scores: 8.6 for Smartsupp vs. 9.7 for Zendesk. Or you can verify their general user satisfaction rating, 100% for Smartsupp vs. 98% for Zendesk.
We suggest that you put some effort and examine their specific functions and figure out which one is the better choice for your business. What’s more remember to take into account your company’s or industry’s special situation, for example, a multilingual software for a global team or a mobile version to help you work away from your office.
In case you you would like to quickly identify the optimal Live Chat Software according to our review team we recommend you take a look at the following solutions: Pipedrive, Zendesk, Vision Helpdesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Both Smartsupp and Zendesk were tested by a team of independent B2B experts who prepared a detailed study of all important aspects of every service. Their ultimate score was prepared using our unique SmartScore algorithm that provides a separate partial score to each element including: main features, customer support, mobile device support, security, user satisfaction as well as media presence. We are aware that useful features are not the only factor essential to a business so we make an effort to pay attention to all sides of a product prior to calculating its final score.
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