What is better Smartsupp or Zendesk? If you want an efficient Customer Support Software product for your company you must remember to assess different solutions. It doesn’t have to be difficult, and can be as quick as matching their features in a table like the one below. You will also get a brief idea how each product works. For example, on this page you can check Smartsupp’s overall score of 8.6 and compare it against Zendesk’s score of 9.7; or Smartsupp’s user satisfaction level at 100% versus Zendesk’s 98% satisfaction score.
The comparison can help you find out the good and bad points of each program, and make up your mind on which matches your requirements better. Aside from the robust features, the software that is easy to understand and use is always the better option.
People who want to save some time or could use a Live Chat Software suggestion from our experts might want to try out these top choices for the current year: Zendesk, Vision Helpdesk, Pipedrive.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
All the data, details and opinions that we provided in this comparison were gathered from official vendor sites, advertising resources available online, real-life experience from real customers as well as our personal everyday use of every product by an expert. We do our best to extensively examine each solution, so we not only examine it internally, but we also match our findings with experiences of other members from the SaaS community.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
