What is better ScreenConnect or ProProfs Chat? Getting the best Customer Support Software for your business is key to increasing your company’s productivity. In our platform, it is simple to compare a wide range of solutions to see which one is the appropriate software for your requirements. Here you can match ScreenConnect vs. ProProfs Chat and check out their overall scores (9.0 vs. 8.5, respectively) and user satisfaction rating (96% vs. 100%, respectively).
You can even browse the specifics of prices, conditions, plans, functions, tools, and more, and decide which software offers more advantages for your business. As a rule of thumb, select the software that lets you to add/remove features and pricing to address your sales growth or lack of it.
At this time, the best products in our Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
You should keep in mind that even though both ScreenConnect and ProProfs Chat may have a reliable array of features every service might be aimed at a different company size. If you are comparing features you may want to give some attention to a company size they are catering to. Specific functionalities might scale up effectively for huge enterprises but if you have a small or mid-sized business it’s usually more sensible to avoid paying for advanced functionalities that you may never actually use.
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