What is better ProProfs Chat or Vivantio? There are lots of Customer Support Software products available for businesses these days. The best way to find out which product fits your needs best is to compare them side by side. For example, here you can review ProProfs Chat and Vivantio for their overall score (8.5 vs. 8.4, respectively) or their user satisfaction rating (100% vs. 93%, respectively).
You can even review their capabilities and pricing conditions and other helpful facts below. When matching products be sure to compare their similar features and mark their distinctive elements to get a clearer picture of both deals. Likewise, bear in mind to check secondary issues like security, backup, ease-of-use, and customer service.
We know that not all people have the time to test dozens of different solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: Zendesk, Vision Helpdesk, Pipedrive.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Please pay attention to the fact that even though both ProProfs Chat and Vivantio may offer a reliable array of features every app might be designed for a different business size. If you are comparing features you may want to give some attention to a business type they are meant for. Certain features may scale up effectively for huge enterprises but if you own a small or medium business it’s usually better to stay away from paying for customized functionalities that you might never have a chance to use.
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