What is better ProProfs Chat or ScreenConnect? It’s a good idea to use our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, ProProfs Chat attained 8.5 points, while ScreenConnect received 9.0 points. Meanwhile, for user satisfaction, ProProfs Chat scored 100%, while ScreenConnect scored 96%.
Specifics of their characteristics, tools, supported platforms, customer service, plus more are provided below to give you a more correct analysis. Keep in mind to purchase only the features your company needs so as not to waste cash for tools that you won’t be using.
At the moment, the most popular solutions in our Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having doubts about which app will perform best for your business it may be a good idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular each product is and how wide is its online presence. For example, in case of Facebook ProProfs Chat has 23931 likes on their official page while ScreenConnect profile is liked by 24487 users.
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