What is better ProProfs Chat or ScreenConnect? If you wish for an effective Customer Support Software product for your organization you should remember to assess different solutions. It doesn’t have to be complicated, and can be as easy as matching their features in a table like the one below. You will also get a brief idea how each product operates. For example, on this page you can find ProProfs Chat’s overall score of 8.5 and compare it against ScreenConnect’s score of 9.0; or ProProfs Chat’s user satisfaction level at 100% versus ScreenConnect’s 96% satisfaction score.
The comparison will help you see the pros and cons of each service, and choose which one suits you requirements better. Beyond the main features, the solution which is simple and intuitive is always the better choice.
Our team put a lot of effort to prepare reviews of all popular Live Chat Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Vision Helpdesk, Pipedrive.
ProProfs Chat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Free Plan – $0
1 operator
Basic chat features
Limited integrations
Basic reporting
Team Plan – $19.99/operator/month (billed annually)
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you continue having doubts about which software will work best for your business it may be a good idea to check out each service’s social metrics. Such metrics are usually a sign of how popular a given service is and how big is its online presence. For instance, in case of Facebook ProProfs Chat has 23931 likes on their official page while ScreenConnect profile is liked by 24487 people.
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