What is better Remedy Knowledge Management or Salesforce Knowledge? The perfect Knowledge Management Software is a program that can deal with your company’s unique demands. It is possible to identify which alternative is best suited for your company if you examine numerous products before you decide which one is the best.
For example, Remedy Knowledge Management and Salesforce Knowledge are scored at 9.7 and 8.8, respectively, for overall quality and performance. Likewise, Remedy Knowledge Management and Salesforce Knowledge have a user satisfaction rating of 67% and 100%, respectively, which shows the general response they get from customers. Better yet, reach put to an existing customer of the software and solicit their feedback about the software in question.
Our experts made sure to prepare reviews of all popular Knowledge Management Software products offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Zendesk, ServiceNow Knowledge Management.
Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
No Knowledge Management Software will be perfect enough to cover all the requirements of a specific team. While main functionalities of Remedy Knowledge Management and Salesforce Knowledge should matter you should also carefully analyze the integrations supported by each solution. Quote frequently you will already be working with other types of B2B software in your company and it’s definitely wiser to go with software that integrate well with one another. That way you can ensure an effortless exchange of information between your teams and software used, which can significantly reduce time devoted to migrating between one product and the next.
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