What is better Remedy Knowledge Management or Salesforce Knowledge? You can use our scoring system to help you get a general idea which Knowledge Management Software product is more suitable for your company. For overall product quality, Remedy Knowledge Management attained 9.7 points, while Salesforce Knowledge earned 8.8 points. Meanwhile, for user satisfaction, Remedy Knowledge Management scored 67%, while Salesforce Knowledge scored 100%.
Details about their features, tools, supported platforms, customer support, and more are available below to help you get a more versatile assessment. Remember to get only the features your company needs so you don’t waste resources for functions that are unnecessary.
We are aware that not all companies have the time to try out a wide range of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Knowledge Management Software category are: ServiceNow Knowledge Management, Zendesk, Zendesk.
Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.
Salesforce Knowledge is offered as a feature license add-on to most Service Cloud editions. The read only version is included in the Lightning Professional plan ($75/user/month) and Lightning Enterprise plan ($150/user/month) but will entail additional costs if you opt for the read/write version of Knowledge on those two plans. Meanwhile, the read/write version is already part and parcel of the Lightning Unlimited plan ($300/user/month).
Salesforce Knowledge integrates with solutions in the Salesforce Service Cloud platform including Field Service, Case Management, and Digital Channels, among others.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Knowledge base component of the Salesforce Service Cloud platform
Almost as crucial as features and user support responsiveness are pricing plans provided by Remedy Knowledge Management and Salesforce Knowledge. Even though cost should not be a deciding element it’s definitely an important thing to consider. You should try to find a flexible pricing package that can be matched with your team size and effortlessly scaled up every time your company grows. Be sure that you don’t select plans that include extra functionalities that you won’t find useful and always try to get in touch with the vendor directly as big companies can usually benefit from discounts. You should also try out a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t need you to invest any money and gives you a solid overview of what it feels like to work with Remedy Knowledge Management and Salesforce Knowledge.
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