What is better ReferenceEdge or CustomerSuccessBox? Examining products to get the best Customer Experience Management Software does not always have to be complicated. On our review platform, we enable you to match ReferenceEdge and CustomerSuccessBox and quickly analyze their distinct features. We allow you to examine their features, supported devices, customer support, pricing, terms, and many more.
It's also possible to review their overall score (6.8 for ReferenceEdge vs. 8.6 for CustomerSuccessBox) and overall customer satisfaction level (N/A% for ReferenceEdge vs. 95% for CustomerSuccessBox). Spend some time and examine your leading options and discover which one is best for your company. Similarly, you have to check the software company’s credibility; can they be relied upon and will they still be on the market a few years from now?
We know that not all companies have enough time to test a wide range of various services, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Experience Management Software category are: Smartlook, Alchemer, Zendesk.
ReferenceEdge is a native customer reference management platform for Salesforce. If you are interested in this product, you can request custom enterprise pricing by phone or by email.
Since ReferenceEdge is part of the Salesforce system, it can integrate with a vast array of applications via API. It also has pre-configured integrations for the following:
Influitive
Gainsight
TechValidate
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A true native component for Salesforce that helps you manage customer references.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Please keep in mind that while both ReferenceEdge and CustomerSuccessBox may offer a reliable set of features each app might be designed for a different company size. If you are analyzing various solutions you should give some attention to a business size they are meant for. Certain features may scale up effectively for big enterprises but if you own a small or medium business it’s frequently better to stay away from paying for advanced features that you may never use.
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