Compare Re:Desk vs. ManageEngine ServiceDesk

Today’s enterprises look for the best Help Desk Software product to keep on being competitive. On this page we help you with buying the right product, by allowing you to assess Re:Desk and ManageEngine ServiceDesk down to the very details of their individual features. It's also possible to check our total scoring values, which rate the software all round quality and performance. Re:Desk got a 8.0 score, while ManageEngine ServiceDesk has a score of 8.7. Likewise, you may compare their general user satisfaction rating: N/A% (Re:Desk) against 100% (ManageEngine ServiceDesk). Remember to opt for the application that best answers your most crucial needs, not the application with a lot of features. People who don't have much time or need a Service Desk Software recommendation from our experts may want to investigate these top choices for this year: Freshservice, Samanage, Zendesk.
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Re:Desk

VS

ManageEngine ServiceDesk

VS

Re:Desk screenshot ManageEngine ServiceDesk screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.7 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Cost

Cost

$29.99

$10

Pricing Model

Pricing Model

Monthly payment Monthly payment | One-time payment | Quote-based
Full Review

Full Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.
Quick Links
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about ManageEngine ServiceDesk pricing
Types of Support

Types of Support

Ticket
Phone
Ticket
Popular Clients

Popular Clients

Hallmark, Lufthansa, GE, Intel, Airbus
Contact Phone

Contact Phone

+1-800-443-6694
Contact Email

Contact Email

support@servicedeskplus.com
Vendor's Address

Vendor's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

ManageEngine ServiceDesk FEATURES

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.

Add-Ons

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT

Plug-Ins

  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure
Languages Supported

Languages Supported

English, Russia English, Dutch
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you test various Help Desk Software software you shouldn’t only study their features list and offered pricing plans. Keep in mind the service should be meeting your work processes and company so the more flexible their offer the better. Check which platforms are supported by Re:Desk and ManageEngine ServiceDesk and make sure you will obtain mobile support for whatever devices you use in your company. You should also learn which languages and countries are supported, as this could be a key element for many firms.