Compare Re:Desk vs. ManageEngine ServiceDesk

Getting the most appropriate Help Desk Software for your company is not that easy with a lot of features, choices, and offers to choose from. On the other hand, depending on our website will allow you to cut down the necessary steps by getting all key apps in a single place. For example, you can match Re:Desk and ManageEngine ServiceDesk for their functions and overall scores, in this case, 8.0 and 8.7, respectively. Likewise, you can see which one has higher general user satisfaction rating: N/A% (Re:Desk) and 100% (ManageEngine ServiceDesk) to determine which software is better for your business. Don’t just pick the software with the most attractive price, but the solution that gives the most cost-effective value. We did our best to prepare reviews of all popular Service Desk Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshservice, Samanage, JIRA Service Desk.
Comparison

Re:Desk

VS

ManageEngine ServiceDesk

VS

Re:Desk screenshot ManageEngine ServiceDesk screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.7 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

100% ?

Pricing

Pricing

$29.99

by quote

Pricing Type

Pricing Type

Monthly payment Monthly payment | One-time payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
ManageEngine is an integrated help desk solution offering asset and project management built on the ITIL framework.
Quick Links
Languages

Languages

USA, UK, Canada, International, Russia USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Italy, Dutch
Prominent Customers

Prominent Customers

Hallmark, Lufthansa, GE, Intel, Airbus
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about ManageEngine ServiceDesk pricing
Contact Phone

Contact Phone

+1-800-443-6694
Available Support

Available Support

Ticket
Phone
Ticket
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

ManageEngine Service Desk is designed to work with the following add-ons and plug-ins to ensure unparalleled functionality and enable businesses to meet and satisfy their varying customer service needs.

Add-Ons

  • 3D Datacenter Floor
  • WAN RTT Monitor
  • Cisco
  • Social IT

Plug-Ins

  • NetFlow
  • NCM
  • Oracle
  • SAP
  • Websphere
  • Cassandra
  • Sybase
  • Microsoft
  • Amazon
  • Windows Azure
Vendor's Address

Vendor's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

ManageEngine ServiceDesk Plus price rates are available only upon request, so contact the vendor directly for a quote. Enterprise pricing plans are estimated to start at $395.

Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Company Email

Company Email

support@servicedeskplus.com
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

ManageEngine ServiceDesk FEATURES

  • Flexible ticket management
  • Multiple channel support
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Service Level Agreements
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Multi language support coupled with smooth API integration
  • Effective incident and problem management
  • Modifiable help desk system
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Re:Desk and ManageEngine ServiceDesk with each other. While specific features, pricing plans and user comments are all important and should be considered when making a final choice, you should also take a look at the recognition and awards won by each software. Very often a less known software may turn out to be an amazing choice that was distinguished with SaaS awards such as our Experts’ Choice Award which reveals that despite smaller market popularity it’s a significant contender to the apps that dominate the market.