Compare Re:Desk vs. TeamSupport

You can use our scoring system to provide you with a general idea which Help Desk Software product is more suitable for your business. For overall product quality, Re:Desk attained 8.0 points, while TeamSupport gained 9.1 points. Meanwhile, for user satisfaction, Re:Desk scored N/A%, while TeamSupport scored 99%. Specifics of their features, tools, supported platforms, customer support, etc. are available below to give you a more correct review. Remember to choose only the features your company needs so you don’t waste cash for functions that you won’t be using. If you have to quickly find the best Service Desk Software according to our experts we suggest you take a look at the following services: Samanage, Zendesk, Freshservice.
Software

Re:Desk

VS

TeamSupport

VS

Re:Desk screenshot TeamSupport screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

9.1 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

99% ?

Cost

Cost

$29.99

$50

Pricing Type

Pricing Type

Monthly payment Monthly payment | Annual Subscription
Full Review

Full Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.
Useful Links
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

TeamSupport FEATURES

Agent tools
  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management
Collaboration
  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community
Customer self-service
  • Advanced portal tools
  • Ticket deflection
  • Knowledge base
Multi-channel support
  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems
Management tools
  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems
Languages Supported

Languages Supported

English, Russia English
Client Types

Client Types

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Prominent Customers

Prominent Customers

AT&T, Walmart, American Lung Association, Fuji Film, NBA
Contact Address

Contact Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about TeamSupport pricing
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Email Address

Email Address

sales@teamsupport.com
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API
Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
Contact Phone

Contact Phone

+1-800-596-2820
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Help Desk Software will be perfect enough to cater to all the requirements of a company. While key functionalities of Re:Desk and TeamSupport should matter you should also carefully study the integrations offered by every app. Very often your team will already be working with some other B2B software in your company and it’s definitely wiser to opt for apps that integrate well with each other. With that approach you will be able to be certain of a reliable transfer of information between your teams and apps, which can really reduce time spent on migrating between one solution and the other.