Compare TeamSupport vs. Re:Desk

Finding the appropriate Help Desk Software product is as straightforward as comparing the solid and poor functions and terms offered by Re:Desk and TeamSupport. Here you can also match their all round scores: 8.0 for Re:Desk vs. 9.1 for TeamSupport. Or you can check their general user satisfaction rating, N/A% for Re:Desk vs. 99% for TeamSupport. We suggest that you spend some time to analyze their differences and figure out which one is the better alternative for your business. What’s more don’t forget to consider your company’s or industry’s special circumstances, for instance, a multilingual solution for a global staff or a mobile platform to help you work away from your office. Those of you who want to save some time or would like to get a Service Desk Software suggestion from our experts may want to take a look at these top choices for the current year: Freshservice, Samanage, JIRA Service Desk.
Product

TeamSupport

VS

Re:Desk

VS

TeamSupport screenshot Re:Desk screenshot
Pricing Page

Score

Our Score

9.1 ?

Our Score

8.0 ?

Customer Experience

Customer Experience

Customer Experience

99% ?

Customer Experience

N/A% ?

Price

Price

$40

$29.99

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Monthly payment
Full Review

Full Review

General Info

General Info

Complete customer support that facilitates communication and collaboration between your teams and clients.
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Useful Links
Types of Support

Types of Support

Phone Live Support
Ticket Training
Ticket
Company Size

Company Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Features

Features

TeamSupport FEATURES

Agent tools
  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management
Collaboration
  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community
Customer self-service
  • Advanced portal tools
  • Ticket deflection
  • Knowledge base
Multi-channel support
  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems
Management tools
  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Contact Address

Contact Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA
Integrations

Integrations

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
Vendor Email

Vendor Email

sales@teamsupport.com
Available Languages

Available Languages

USA, UK, Canada, International USA, UK, Canada, International, Russia
Phone No.

Phone No.

+1-800-596-2820
Popular Customers

Popular Customers

AT&T, Walmart, American Lung Association, Fuji Film, NBA
Cost Details

Cost Details

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $40 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $55 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers
Pricing Page

Pricing Page

Learn more about TeamSupport pricing Learn more about Re:Desk pricing
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Both Re:Desk and TeamSupport were tested by a panel of reliable SaaS experts who prepared a detailed study of all core aspects of each app. Their ultimate score was prepared using our unique SmartScore model which provides a separate partial score to each factor including: main features, client support, mobile device support, security, customer satisfaction as well as media presence. We realize useful features are not the only aspect important to a company so we do our best to pay attention to all aspects of a solution prior to giving it a final score.