Compare Re:Desk vs. Salesforce Service Cloud

When looking for the proper Help Desk Software for your company our recommendation is that you review the features, prices, as well as other important info concerning the product and vendor. Here, you are able to see the similarities and discrepancies between Re:Desk (overall score at 8.0 and user satisfaction at N/A%) and Salesforce Service Cloud (overall score at 9.3 and user satisfaction at 97%). You may also look at their specific modules, such as functions, plans, rates, terms, etc. Similarly, analyze the terms carefully for information on hidden fees, such as, setup cost, separate support plan, upgrade fees, disk space fees, and more. As of now, the leading products in our Service Desk Software category are: Freshservice, Zendesk, Samanage.
Product

Re:Desk

VS

Salesforce Service Cloud

VS

Re:Desk screenshot Salesforce Service Cloud screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.3 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

97% ?

Pricing

Pricing

$29.99

$25

Price Scheme

Price Scheme

Monthly payment Monthly payment
Complete Review

Complete Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Service Cloud customer service software gives you faster, smarter customer support.
Useful Links
Types of Support

Types of Support

Ticket
Phone
Ticket Training
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about Salesforce Service Cloud pricing
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

Salesforce Service Cloud supports integrations with the following business systems and applications:

  • Planyo
  • SumTotal Maestro
  • SmarterU LMS
  • Freshdesk
  • FinancialForce HCM
  • InGenius
  • Fathom Voice
  • ExpertusOne
  • Desk.com
  • Vocalcom
  • Intuit QuickBase
  • FinancialForce Accounting
  • SightCall
  • Five9
  • Radian6
Languages

Languages

English, Russia English
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

Lightning Essentials – $25/user per month (billed annually)

  • Chatter
  • Salesforce Mobile App
  • Files
  • Topics and Recommendations
  • Case Auto-Assignment
  • Web and Email Case Capture
  • Case Email Auto-Response
  • Case Escalation Rules and Queues
  • 1 Service Console App
  • Omni-Channel Routing (Basic)
  • Omni-Channel Supervisor
  • Lead-Contact Account Management
  • Social Customer Service Starter Pack
  • Work Order Management
  • Asset Management and Product Tracking
  • Customizable Reports and Dashboards
  • Opportunity Tracking
  • Track key details about every deal
  • Task Management, Activity Feed
  • Email Integration with Outlook
  • Google Apps Integration
  • Custom Profiles and Page Layouts
  • Lightning App Builder
  • AppExchange App Integration
  • Email Templates
  • Data Storage Per User
  • File Storage Per User
  • Standard Success Plan
  • Online Case Submission (Two-Day Response)

Lightning Professional – $75/user per month (billed annually)

  • All Essentails features, plus:
  • Omni-Channel Supervisor
  • Case Milestone Tracker
  • CTI Integration
  • Orders Management
  • Service Contracts and Entitlements
  • Work Order Management
  • Asset Management and Product Tracking
  • 5 Process Builder (Processes Per Org)
  • Unlimited Custom Applications
  • 3 Record Types (Per Object)
  • 2 Roles and Permissions

Lightning Enterprise – $150/user per month (billed annually)

  • All Professional features, plus:
  • Salesforce Identity
  • Workflow and Approval Automation
  • Offline Access
  • Web Services API
  • 1 Partial Sandbox

Lightning Unlimited – $300/user per month (billed annually)

  • All Enterprise features, plus:
  • Knowledge (Read-Write)
  • Snap-Ins for Live Agent Chat
  • Developer Pro Sandbox
  • 1 Full Sandbox
  • Unlimited Online Training
  • Access to Premier Success Resources
  • 24/7 Toll-Free Support
  • Developer Support
  • Configuration Services
  • Access to Accelerators
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Popular Customers

Popular Customers

Stanley Black & Decker, Sprouts, Coca-Cola, Activision, Spotify, Aldo
Contact Phone

Contact Phone

+1-800-667-6389
Vendor's Address

Vendor's Address

The Landmark at One Market, Suite 300
San Francisco, CA 94105
USA
Email Address

Email Address

Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Salesforce Service Cloud FEATURES

  • Goals, coaching, and rewards for teams
  • Dynamic Knowledgebase
  • Live Agent Web Chat
  • Contract & Entitlement Management
  • Workflow & Approval Automation
  • Agent & Team Collaboration
  • Social Integration
  • Web & Email Case Capture
  • APIs
  • Case Management (Auto-assignment, rules & queues)
  • CTI Integration
  • Asset Management & Product Tracking
  • Role Permissions
  • Customizable Reporting & Analytics
  • Multi-Lingual
  • Customizable Agent Console
  • Mobile
  • Self-Service Community
Software Comparison

Software Comparison

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you select a solution that you think will work best for your company you shouldn’t just focus on what reviewers have to say about it. In many cases individual experience with the software may change, depending on your own goals and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each product to give you a quick impression of how actual users of Re:Desk and Salesforce Service Cloud evaluate their contact with the app. Our algorithm is based on detailed analysis of product appearances on other sites, social networks as well as blogs, so you will receive a complete and reliable overview of what other users think about each software. In this case Re:Desk has a total satisfaction rating at N/A% while for Salesforce Service Cloud 97% of users say they had a positive experience with it.