What is better Re:Desk or ScreenConnect? Getting the best Help Desk Software product is all about comparing various solutions and figuring out the top software for your specific needs. Our exclusive system will give you a brief look at the general rating of Re:Desk and ScreenConnect. For total quality and performance, Re:Desk scored 8.0, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Re:Desk earned N/A%, while ScreenConnect earned 96%.
Below it's also possible to check their functions, terms, plans, etc. to find out which software will be more suitable for your company. One critical aspect to evaluate is if the application can toggle on/off restrictions on various types of users to protect any sensitive business data.
Our team put a lot of effort to prepare reviews of all popular Service Desk Software products available out there, but among all the ones we reviewed these three deserved our special attention: Freshservice, LiveAgent, Zendesk.
Re:Desk integrates with the following business systems and applications:
CS-Cart Software
CS-Cart Multi-Vendor Software
Ecwid (Coming Soon)
Shopify (Coming Soon)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having doubts about which product will be best for your business it may be a sound idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular each app is and how wide is its online presence. For example Re:Desk Twitter profile has currently 18 followers. At the same time ScreenConnect Twitter is followed by 15200 people.
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