What is better Re:Desk or ScreenConnect? When scouting for the ideal Help Desk Software for your business it is suggested that you evaluate the features, rates, as well as other crucial details concerning the product and vendor. Here, you are able to see the parallels and discrepancies between Re:Desk (overall score at 8.0 and user satisfaction at N/A%) and ScreenConnect (overall score at 9.0 and user satisfaction at 96%).
It's also possible to examine their unique details, such as tools, plans, rates, conditions, etc. What is more, analyze the terms thoroughly for information on hidden fees, like, installation, separate helpdesk support, upgrade fees, cloud storage fees, and more.
We are aware that not all companies have the time to scrutinize a large number of different solutions, so we prepared a list of recommendations that you may find useful. Our top selections for the Service Desk Software category are: LiveAgent, Freshservice, Zendesk.
Re:Desk integrates with the following business systems and applications:
CS-Cart Software
CS-Cart Multi-Vendor Software
Ecwid (Coming Soon)
Shopify (Coming Soon)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to just compare Re:Desk and ScreenConnect with each other. Even though specific functionalities, pricing and user experience are all crucial and should be included when making a final choice, you should also pay attention to the recognition and awards won by every app. In many cases a less popular software may turn out to be a great choice that was a winner of many B2B awards such as our Great User Experience Award which shows that regardless of lesser market presence it’s a worthy rival to the apps that dominate the market.
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