Compare Re:Desk vs. JitBit HelpDesk

It’s a good idea to use our scoring system to provide you with a general idea which Help Desk Software product is will work better for your business. For overall product quality, Re:Desk earned 8.0 points, while JitBit HelpDesk earned 7.3 points. Meanwhile, for user satisfaction, Re:Desk scored N/A%, while JitBit HelpDesk scored 99%. Information regarding their characteristics, tools, supported platforms, customer service, etc. are available below to provide you with a more precise comparison. Remember to get only the functions your company needs so as not to waste resources for features that you won’t be using. As of now, the top products in our Service Desk Software category are: JIRA Service Desk, Samanage, Freshservice.
Product

Re:Desk

VS

JitBit HelpDesk

VS

Re:Desk screenshot JitBit HelpDesk screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

99% ?

Price

Price

$29.99

$799

Price Scheme

Price Scheme

Monthly payment Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Web-based help desk app to delight your customers. Tracks support tickets, fully integrates with email and Active Directory.
Quick Links
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about JitBit HelpDesk pricing
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Prominent Customers

Prominent Customers

Synthetis, Zambion.com, Webhostingsearch.com
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

The tool integrates with the following applications:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
Company Size

Company Size

Small Business | Medium Business Small Business | Medium Business | Freelancers
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

JitBit HelpDesk FEATURES

  • Helpdesk ticketing system
  • Email helpdesk
  • Seamless email integration
  • POP3/IMAP/SMTP
  • Secure ticketing
  • Web-based, secure, reliable
  • Tagging customer support requests
  • Web-based
  • File attachments
  • Asset management
  • Knowledgebase
  • Secure
  • Flexible
Email Address

Email Address

support@jitbit.com
Company's Address

Company's Address

Jitbit LP
Summit House, 4-5 Mitchell Street
Edinburgh, EH6 7BD
United Kingdom
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

JitBit is available in three packages:

Small – $799

  • Unlimited agents
  • 1 server
  • Free upgrades within 1 year

Company –  $1199

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps

Enterprise – $1999

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps
  • Source codes
  • Expedited support

There is also a SaaS (hosted) package available for $24.92 per month.

Available Support

Available Support

Ticket
Ticket
Contact No.

Contact No.

1 (646) 397-7708
Languages

Languages

USA, UK, Canada, International, Russia USA, UK, Ireland, Canada, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which product will be best for your business it may be a good idea to investigate each service’s social metrics. Such metrics are frequently a sign of how popular a given product is and how big is its online presence. For instance Re:Desk Twitter profile has currently 18 followers. At the same time JitBit HelpDesk Twitter is followed by 86 people.