Compare Re:Desk vs. JitBit HelpDesk

If you want a competent Help Desk Software product for your company you should invest time and compare various solutions. It doesn’t have to be complex, and can be as simple as matching their functions in a table like the one below. You will also get a brief idea how each product operates. As an example, on this page you can check Re:Desk’s overall score of 8.0 and compare it against JitBit HelpDesk’s score of 8.5; or Re:Desk’s user satisfaction level at N/A% versus JitBit HelpDesk’s 100% satisfaction score. The assessment can help you spot the good and bad points of each application, and choose which matches your requirements better. On top of the main features, the application that is easy to understand and use is always the better option. If you want to quickly identify the best Service Desk Software according to our experts we suggest you check out one of these products: Zendesk, Samanage, Freshservice.
Comparison

Re:Desk

VS

JitBit HelpDesk

VS

Re:Desk screenshot JitBit HelpDesk screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

8.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

100% ?

Price

Price

$29.99

$799

Price Scheme

Price Scheme

Monthly payment Annual Subscription
Full Review

Full Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
JitBit HelpDesk is a web-based help desk app to delight your customers. It tracks support tickets and fully integrates with email and Active Directory.
Easy Links
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Customer Support

Customer Support

Ticket
Ticket
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Popular Customers

Popular Customers

Synthetis, Zambion.com, Webhostingsearch.com
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about JitBit HelpDesk pricing
Contact Email

Contact Email

support@jitbit.com
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

JitBit HelpDesk FEATURES

  • Helpdesk ticketing system
  • Email helpdesk
  • Seamless email integration
  • POP3/IMAP/SMTP
  • Secure ticketing
  • Web-based, secure, reliable
  • Tagging customer support requests
  • Web-based
  • File attachments
  • Asset management
  • Knowledgebase
  • Secure
  • Flexible
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

The tool integrates with the following applications:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • etc.
Cost Details

Cost Details

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

JitBit is available in three packages:

Small – $799

  • Unlimited agents
  • 1 server
  • Free upgrades within 1 year

Company –  $1199

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps

Enterprise – $1999

  • Unlimited agents
  • Unlimited servers
  • Free upgrades within 1 year
  • Free Android & iOS Apps
  • Source codes
  • Expedited support

There is also a SaaS (hosted) package available for $24.92 per month.

Contact Phone

Contact Phone

1 (646) 397-7708
Vendor's Address

Vendor's Address

Jitbit LP
Summit House, 4-5 Mitchell Street
Edinburgh, EH6 7BD
United Kingdom
Languages

Languages

English, Russia English, Dutch, Polish, Turkish, Swedish
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which software will perform best in your case it might be a good idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular a given service is and how wide is its online presence. For instance, in case of Facebook Re:Desk has 5 likes on their official page while JitBit HelpDesk profile is liked by 710 people.