Compare Re:Desk vs. Samanage

It’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is more suitable for your company. For overall product quality, Re:Desk received 8.0 points, while Samanage gained 9.6 points. Meanwhile, for user satisfaction, Re:Desk scored N/A%, while Samanage scored 98%. Details about their functions, tools, supported platforms, customer support, etc. are provided below to provide you with a more correct assessment. Remember to get only the tools your business requires so you don’t waste cash for tools which are redundant. We know that not all companies have enough time to examine a large number of different products, so we created a list of recommendations that you may find useful. Our top choices for the Service Desk Software category are: Zendesk, Samanage, Freshservice.
Software

Re:Desk

VS

Samanage

VS

Re:Desk screenshot Samanage screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

9.6 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

98% ?

Pricing

Pricing

$29.99

by quote

Price Scheme

Price Scheme

Monthly payment Monthly payment | Quote-based
Full Review

Full Review

General Info

General Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Easy Links
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Available Languages

Available Languages

English, Russia English
Vendor Email

Vendor Email

support@samanage.com
Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
Phone No.

Phone No.

1.888.250.8971
Vendor's Address

Vendor's Address

117 Edinburgh South
Suite 100, Cary NC 27511
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Samanage pricing
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Prominent Customers

Prominent Customers

Product Comparisons

Product Comparisons

Compare with UseResponse
Compare with Samanage
Compare with Hiver
Compare with ManageEngine ServiceDesk
Compare with EasyVista
Compare with LivePerson
Compare with ZupportDesk
Compare with AJ Help Desk
Compare with FocalScope
Compare with WSDesk
Compare with MiContact Center
Compare with Mogo CRM
Compare with Boolment CRM
Compare with TurnTo
Compare with PhoneWagon
Compare with Semantria
Compare with Firepoint
Compare with SalesSeek
Compare with Bullhorn CRM
Compare with Apptivo
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

You shouldn’t count on just a broad array of features and scalable pricing from a popular Help Desk Software. Almost as significant as core features is a quality customer support. You want to make sure that when you have any questions about Re:Desk or Samanage, or you run into a problem, or maybe you’ll want to request a certain change or functionality useful to your team you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can benefit from personal training or at the very least an FAQ you can use.