Compare Re:Desk vs. SamanageIt’s a good idea to use our scoring system to give you a general idea which Help Desk Software product is more suitable for your company. For overall product quality, Re:Desk received 8.0 points, while Samanage gained 9.6 points. Meanwhile, for user satisfaction, Re:Desk scored N/A%, while Samanage scored 98%. Details about their functions, tools, supported platforms, customer support, etc. are provided below to provide you with a more correct assessment. Remember to get only the tools your business requires so you don’t waste cash for tools which are redundant. Those of you who are pressed for time or need a Service Desk Software recommendation from our experts might want to take a look at these top choices for this year: Zendesk, Samanage, Freshservice.
|Monthly payment||Monthly payment | Quote-based|
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business|
Re:Desk integrates with the following business systems and applications:
|List of Features|
List of Features
| 117 Edinburgh South|
Suite 100, Cary NC 27511
|Learn more about Re:Desk pricing||Learn more about Samanage pricing|
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.
If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.
Available pricing plans include:
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You shouldn’t count on just a broad array of features and scalable pricing from a popular Help Desk Software. Almost as significant as core features is a quality customer support. You want to make sure that when you have any questions about Re:Desk or Samanage, or you run into a problem, or maybe you’ll want to request a certain change or functionality useful to your team you can trust in a responsive and helpful customer support. Check out whether services such as phone support, tickets or live chat are offered. Additionally, it’s a significant advantage if you can benefit from personal training or at the very least an FAQ you can use.