Compare Re:Desk vs. Samanage

There are many Help Desk Software products in the market right now. The simplest way to find out which service fits your needs best is to examine them side by side. For example, here you can examine Re:Desk and Samanage for their overall score (8.0 vs. 9.6, respectively) or their user satisfaction rating (N/A% vs. 98%, respectively). Additionally, you can examine their features and pricing terms along with other valuable information below. When matching products make sure you compare their corresponding features and mark their differences to obtain a clearer picture of both deals. Similarly, keep in mind to check other issues like security, backup, ease-of-use, and customer service. Right now, the best services in our Service Desk Software category are: Samanage, SysAid, Freshservice.
Software

Re:Desk

VS

Samanage

VS

Re:Desk screenshot Samanage screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

9.6 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

98% ?

Price

Price

$29.99

by quote

Pricing Type

Pricing Type

Monthly payment Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Samanage is the winner of our 2017 Supreme Software Award. It is a cloud-based IT service desk and asset management service that helps you to keep a tighter tab on things.
Quick Links
Languages Supported

Languages Supported

USA, UK, Canada, International, Russia USA, UK, Canada, Germany, Japan
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

Samanage FEATURES

  • IT Service Desk
  • Contracts & Licenses
  • Knowledge Base
  • IT Asset Management
  • Self-service Portal
  • Risk Detection
  • Problems & Changes
  • IT Service Catalog
  • SLA Management
  • Reports and API
  • Mobile Access
  • Integrations Suite
  • Tailored dashboard
  • Risks tab
  • Built-in best practices
  • Automatic classification
  • Warranty sync
  • Drag & drop setup
  • QR Audit tool
  • Invisible patches
  • Crowdsource printers
  • No-regrets undo
  • Fewer clicks
  • Snapshot view
  • Always current
Available Plans

Available Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

The vendor offers subscription plans on by quote basis. The exact price will depend on the number of agents (ticketing) and devices (asset management) your will need. This allows Samanage to tailor their pricing to your individual needs and ensure you won’t be overpaying for elements you don’t need. It’s also possible to get rates for unlimited assets and agents if you want.

If you want to learn more about their enterprise pricing you can easily request a quote here. There is also a great Samanage 14-day free trial available that should give you a good firsthand impression of the software’s capabilities.

Available pricing plans include:

  • IT Service Desk
  • IT Asset Management
  • Integrated IT Solution
Prominent Clients

Prominent Clients

Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about Samanage pricing
Contact No.

Contact No.

1.888.250.8971
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
  • Google Apps
  • Zapier
  • Zendesk
  • Citrix GoToAssist Remote Support
  • Okta
  • OneLogin
  • CA SiteMinder and CA CloudMinder
  • Samanage on-premise or cloud REST API
  • QR and barcodes
  • Jira
  • LogMeIn
  • Centrify
  • Salesforce
  • Dropbox
Vendor Email

Vendor Email

support@samanage.com
Available Support

Available Support

Ticket
Phone Live Support
Ticket Training
Vendor's Address

Vendor's Address

117 Edinburgh South
Suite 100, Cary NC 27511
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you test different Help Desk Software services you shouldn’t just study their list of features and available pricing plans. Keep in mind the software should be meeting your standards and team so the more flexible their offer the better. Explore what systems are supported by Re:Desk and Samanage and make sure you will get mobile support for whatever devices you use in your company. You should also learn which languages and countries are supported, as this could be a deal breaker for many firms.