Compare Re:Desk vs. LiveAgentIf you need to get a easy way to find out which Help Desk Software product is better, our proprietary system gives Re:Desk a score of 8.0 and LiveAgent a score of 9.5 for all round quality and performance. Moreover, Re:Desk is rated at N/A%, while LiveAgent is rated 99% for their user satisfaction level. You can also compare their product details, such as features, tools, options, plans, costs, and others. Check if the software lets you to customize some of its funnels to ensure it matches your own business workflows. Our team put a lot of effort to review all popular Service Desk Software services offered out there, but among them these three deserved our special attention: Zendesk, Samanage, Freshservice.
|Monthly payment||Monthly payment | One-time payment|
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
Re:Desk integrates with the following business systems and applications:
LiveAgent supports integrations with the following business systems and applications:
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Types of Support
|Learn more about Re:Desk pricing||Learn more about LiveAgent pricing|
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $12 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $59 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
|SolidTrust Pay, X-Cart, Random Solutions, E.ON|
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Both Re:Desk and LiveAgent were evaluated by a group of reliable SaaS experts who carried out a thorough study of all important elements of every product. Their final score was prepared using our unique SmartScore algorithm which provides a separate partial score to every element such as: main functionalities, customer support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we know useful features are not the only thing essential to a company so we make sure we pay attention to all sides of a product prior to coming up with its final rating.