Compare Re:Desk vs. LiveAgent

You have such a huge number of Help Desk Software alternatives in today’s market that selecting the best product can be confusing. On our comparison page, you can easily examine the functions, stipulations, available plans, and more details of Re:Desk and LiveAgent. You can also assess their score (8.0 for Re:Desk vs. 9.7 for LiveAgent) and user satisfaction level (N/A% for Re:Desk vs. 99% for LiveAgent). The scores and ratings offer you a general idea how both of these software products perform. In addition, check if the software can integrate with existing business apps to ensure greater productivity. In case you you would like to quickly find the best Service Desk Software according to our experts we advise you take a look at these services: JIRA Service Desk, Freshservice, Samanage.
Software

Re:Desk

VS

LiveAgent

VS

Re:Desk screenshot LiveAgent screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

9.7 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

99% ?

Cost

Cost

$29.99

$12

Pricing Type

Pricing Type

Monthly payment Monthly payment | One-time payment
Complete Review

Complete Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
Winner of our 2016 Supreme Software Award. Complete customer and live support platform with chat for websites and all help desk features.
Useful Links
Available Languages

Available Languages

USA, UK, Canada, International, Russia USA, UK, Canada, International, Germany, India, Japan
Email Address

Email Address

support@ladesk.com
Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $12 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $59 per agent/month 

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Popular Clients

Popular Clients

SolidTrust Pay, X-Cart, Random Solutions, E.ON
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
iPhone/iPad
Mac
Web-based
Available Features

Available Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Types of Customers

Types of Customers

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Phone Number

Phone Number

+1-888-659-6550
Contact Address

Contact Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about LiveAgent pricing
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Support Types

Support Types

Ticket
Phone Live Support
Ticket
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You don’t want only a broad set of useful tools and flexible pricing plans from a credible Help Desk Software. Almost as essential as core features is a quality customer support. You want to guarantee that when you have any questions about Re:Desk or LiveAgent, or you face some problems, or maybe you’ll need to request a certain revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can benefit from personal training or at the very least an FAQ you can use.