Compare Re:Desk vs. LiveAgentYou have such a huge number of Help Desk Software alternatives in today’s market that selecting the best product can be confusing. On our comparison page, you can easily examine the functions, stipulations, available plans, and more details of Re:Desk and LiveAgent. You can also assess their score (8.0 for Re:Desk vs. 9.7 for LiveAgent) and user satisfaction level (N/A% for Re:Desk vs. 99% for LiveAgent). The scores and ratings offer you a general idea how both of these software products perform. In addition, check if the software can integrate with existing business apps to ensure greater productivity. We did our best to review all popular Service Desk Software services available out there, but among them these three caught our special attention: Samanage, Freshservice, SysAid.
|Monthly payment||Monthly payment | One-time payment|
Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
|USA, UK, Canada, International, Russia||USA, UK, Canada, International, Germany, India, Japan|
Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $12 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $59 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
|SolidTrust Pay, X-Cart, Random Solutions, E.ON|
|Types of Customers|
Types of Customers
|Small Business | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
|Learn more about Re:Desk pricing||Learn more about LiveAgent pricing|
Re:Desk integrates with the following business systems and applications:
LiveAgent supports integrations with the following business systems and applications:
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You don’t want only a broad set of useful tools and flexible pricing plans from a credible Help Desk Software. Almost as essential as core features is a quality customer support. You want to guarantee that when you have any questions about Re:Desk or LiveAgent, or you face some problems, or maybe you’ll need to request a certain revision or functionality beneficial to your team you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you can benefit from personal training or at the very least an FAQ you can use.