|Monthly payment||Monthly payment | One-time payment|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|English, Dutch, Polish, Turkish, Swedish||English|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
LiveAgent supports integrations with the following business systems and applications:
| 311 California street,|
San Francisco, CA 94104
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $9 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $39 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||SolidTrust Pay, X-Cart, Random Solutions, E.ON|
|Learn more about Freshdesk pricing||Learn more about LiveAgent pricing|
|+1 (866) 832-3090||+1-888-659-6550|
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Almost as important as useful features and user support responsiveness are pricing packages provided by LiveAgent and Freshdesk. Even though price should not be a deciding factor it’s without a doubt a significant thing to think about. You should expect a flexible pricing plan that can be adjusted to your business size and easily scaled up when your business grows. You should be certain you don’t select plans that have advanced features that you won’t find useful and always try to contact with the vendor directly because enterprises can often count on special pricing. You should also try out a free trial or demo of every app to spend at least some time using it. It’s a helpful experience that doesn’t require you to invest any money and offers a solid overview of what it’s like to work with LiveAgent and Freshdesk.