What is better LiveAgent or Sellsy Helpdesk? There are many Help Desk Software products out there today. The ideal way to find out which one fits your needs best is to evaluate them side by side. As an example, here you can examine LiveAgent and Sellsy Helpdesk for their overall score (9.4 vs. 7.3, respectively) or their user satisfaction rating (99% vs. N/A%, respectively).
It’s also possible to examine their individual modules and pricing terms and other valuable details below. When matching products make sure you check their similar capabilities and mark their differences to obtain a clearer picture of both deals. Likewise, bear in mind to assess secondary factors including security, backup, usability, and customer support.
Our experts made sure to prepare reviews of all popular Help Desk Software solutions available out there, but among them these three caught our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Sellsy is a cloud hosted bundled solution but available in modular pricing and on per month and per staff setup:
Sellsy subscriptions ($44.90 monthly; $224.50 for 6 months; $449 for one year): administrator access; estimates, invoices, etc.; tasks, emails, and agenda; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector.
Staff ($10 per staff): individual access; custom settings; collaborative tools; free and unlimited support; mobile and tablet access included; Outlook/Gmail connector
No Help Desk Software will be able to cover all the needs of a business. While main functionalities of LiveAgent and Sellsy Helpdesk are obviously a priority you should also thoroughly study the integrations supported by each solution. Quote frequently you will already be using other types of B2B software in your company and it’s definitely wiser to opt for services that integrate well with one another. That way you will be able to be certain of a smooth exchange of information between your teams and software used, which can significantly reduce time wasted on migrating between one service and the next.
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