|Monthly payment | One-time payment||Free | Monthly payment | Annual Subscription|
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.
LiveAgent supports integrations with the following business systems and applications:
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
|List of Features|
List of Features
|SolidTrust Pay, X-Cart, Random Solutions, E.ON||Vodafone, GILT, Shopify, Groupon, Gov. UK|
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
| 989 Market Street Suite 300|
San Francisco, CA 94103
|English||English, Dutch, Polish, Turkish, Swedish|
|Types of Customers|
Types of Customers
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $9 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $39 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.
Essential – $9/agent per month or $5/agent per month (billed annually)
Team – $25/agent per month or $19/agent per month (billed annually)
Professional – $59/agent per month or $49/agent per month (billed annually)
Enterprise – $125/agent per month or $99/agent per month (billed annually)
Elite – $199/agent per month (billed annually)
Lite – Free
Team – $19/agent per month or $14/agent per month (billed annually)
Professional – $35/agent per month or $29/agent per month (billed annually)
Enterprise – $70/agent per month or $59/agent per month (billed annually)
Lite – Pay for usage only, per agent per month
Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)
Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)
Enterprise – Usage sold separately, $110/agent per month or $89/agent per month (billed annually)
Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)
Lite – Free
Professional – $19/agent per month or $15/agent per month (billed annually)
Enterprise – $34/agent per month or $29/agent per month (billed annually)
Answer Bot – Optional, from $50 per month
|Learn more about LiveAgent pricing||Learn more about Zendesk pricing|
Page last modified
No Customer Support Software will be perfect enough to solve all the requirements of a business. Even though main features of LiveAgent and Zendesk are important you should also carefully examine the integrations provided by a given app. In many cases you will already be making use of some other SaaS software in your company and it’s always wiser to go with products that integrate well with one another. That way you can be certain of an effortless exchange of data between your teams and software used, which can considerably reduce time spent on migrating between one product and the other.