Compare Re:Desk vs. VisionFlow

Finding the right Help Desk Software product is as easy as contrasting the solid and poor features and terms offered by Re:Desk and VisionFlow. Here it's also possible to match their all round scores: 8.0 for Re:Desk vs. 7.2 for VisionFlow. Or you can check their general user satisfaction rating, N/A% for Re:Desk vs. 100% for VisionFlow. We suggest that you take some time to review their unique features and figure out which one is the better option for your organization. Likewise, remember to consider your company’s or industry’s unique case, for instance, a multilingual solution for a global team or a mobile app to help you work in the field. We know that not all people have enough time to test dozens of various products, so we created a list of suggestions that you may find useful. Our top choices for the Service Desk Software category are: Samanage, Freshservice, Zendesk.
Comparison

Re:Desk

VS

VisionFlow

VS

Re:Desk screenshot VisionFlow screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Price

Price

$29.99

19 (euros)

Price Scheme

Price Scheme

Monthly payment Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
Easy Links
Company's Address

Company's Address

Visionera AB
Vegagatan 3
11329 Stockholm, Sweden
Features

Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

VisionFlow FEATURES

  • Customer and contact management
  • Email ticketing system
  • Personal dashboard
  • Flexible task and event management
  • Complete traceability with customer and contact logging
  • Sales/marketing calendar with Outlook integration
  • Product/services catalogue
  • File and document management with complete indexing and search
  • Mass email
  • Web forms
  • Sales chat tool for easy web site integration
  • Email integration with templates
  • Flexible workflow and process management
  • Customer project management
  • SLA’s with escalations to make sure service targets and customer retention targets are met
  • Data import and export capabilities
  • Web service API for integration with back end systems
  • Completely web based with mobile app
Types of Support

Types of Support

Ticket
Phone Live Support
Ticket Training
Popular Clients

Popular Clients

Toyota, Swiss Armed Forces, Brio, Saab, SKF
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Available Languages

Available Languages

English, Russia English, Europe, Australia, China, India, Japan, Latin America, Middle-East
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Supported Integrations

Supported Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

There is a VisionFlow mobile app available. Other integrations not specified.

Pricing Plans

Pricing Plans

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.

For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.

The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.

There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.

 

Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about VisionFlow pricing
Phone Number

Phone Number

+1800 4959915 (US) +46771105000 (EU)
Vendor Email

Vendor Email

info@visionflow.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as functionalities and client support responsiveness are pricing options provided by Re:Desk and VisionFlow. Even though price should not be a deciding factor it’s without a doubt an important thing to think about. You should look for a flexible pricing plan that can be matched with your company size and painlessly scaled up if your business expands. Make sure you don’t choose packages that have additional functionalities that you won’t find useful and always make an effort to get in touch with the vendor directly as enterprises can frequently benefit from more affordable prices. You should also check out a free trial or demo of each service to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to invest any money and provides you with a reliable overview of what it feels like to work with Re:Desk and VisionFlow.