Compare Re:Desk vs. VisionFlow

If you need to have a easy way to decide which Help Desk Software product is better, our unique system gives Re:Desk a score of 8.0 and VisionFlow a score of 7.2 for all round quality and performance. At the same time, Re:Desk is rated at N/A%, while VisionFlow is rated 100% for their user satisfaction level. You can also examine their product details, such as features, tools, options, plans, prices, and many more. Find out whether the solution lets you to customize a few of its funnels to guarantee the software matches your own business processes. We did our best to prepare reviews of all popular Service Desk Software products that you can find out there, but among them these three deserved our special attention: JIRA Service Desk, Freshservice, Samanage.
Compare

Re:Desk

VS

VisionFlow

VS

Re:Desk screenshot VisionFlow screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

100% ?

Cost

Cost

$29.99

19 (euros)

Price Scheme

Price Scheme

Monthly payment Monthly payment
Complete Review

Complete Review

Product Info

Product Info

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
VisionFlow is modular and responsive to your needs and gives you the setup your project requires.
Easy Links
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Ticket
Phone Live Support
Ticket Training
Pricing Page

Pricing Page

Learn more about Re:Desk pricing Learn more about VisionFlow pricing
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

7For the Small plan, subscription starts at 19 euros per user per month, which gives access to the base module containing the following core functions: group calendar, issue/case tracking, PM reports and statistics, Search, Users & Permissions.

For Medium, subscribers are entitled to the base module plus the following: project management functions, email ticket system, support center and live support chat. Rate is at 33 euros per user per month.

The Large plan is at 47 euros per user per month. It is equipped with all the functionalities for the Small and Medium subscription packages, plus these additional features: CRM, corporate branding, product/asset inventory and enterprise chat. This is recommended for big organizations who want to maximize their functions.

There is also a Pick & Choose pricing plan where each module or core function is priced individually, and you choose depending on what you need.

 

List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

VisionFlow FEATURES

  • Customer and contact management
  • Email ticketing system
  • Personal dashboard
  • Flexible task and event management
  • Complete traceability with customer and contact logging
  • Sales/marketing calendar with Outlook integration
  • Product/services catalogue
  • File and document management with complete indexing and search
  • Mass email
  • Web forms
  • Sales chat tool for easy web site integration
  • Email integration with templates
  • Flexible workflow and process management
  • Customer project management
  • SLA’s with escalations to make sure service targets and customer retention targets are met
  • Data import and export capabilities
  • Web service API for integration with back end systems
  • Completely web based with mobile app
Languages Supported

Languages Supported

USA, UK, Canada, International, Russia USA, UK, Canada, Europe, Australia, China, India, Japan, Latin America, Middle-East
Vendor's Address

Vendor's Address

Visionera AB
Vegagatan 3
11329 Stockholm, Sweden
Vendor Email

Vendor Email

info@visionflow.com
Integrations

Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)

There is a VisionFlow mobile app available. Other integrations not specified.

Contact No.

Contact No.

+1800 4959915 (US) +46771105000 (EU)
Prominent Customers

Prominent Customers

Toyota, Swiss Armed Forces, Brio, Saab, SKF
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to just compare Re:Desk and VisionFlow with one another. Even though useful tools, pricing and user reviews are all important and should be taken into account when making a final decision, you should also check out the recognition and awards won by every solution. Frequently a less known product may turn out to be a great choice that was distinguished with industry awards such as our Experts’ Choice Award which proves that regardless of lesser market presence it’s a worthy contender to the solutions that rule the market.