What is better Predictive Dialer or ScreenConnect? If you need to get a convenient way to find out which Customer Support Software product is better, our proprietary method gives Predictive Dialer a score of 8.0 and ScreenConnect a score of 9.0 for general quality and performance. In addition, Predictive Dialer is rated at 100%, while ScreenConnect is rated 96% for their user satisfaction level.
You can also compare their product details, such as functions, tools, options, plans, pricing, and much more. Check if the software lets you to customize a few of its processes to guarantee it matches your own business procedures.
We know that not all companies have the time to test a large number of various products, so we came up with a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be enough to just compare Predictive Dialer and ScreenConnect with one another. While reliable tools, pricing and user experience are all important and should be taken into account when making a final decision, you should also check out the recognition and awards merited by every service. Very often a less dominant service may turn out to be an excellent choice that was distinguished with B2B awards such as our Experts’ Choice Award which reveals that despite smaller market popularity it’s a worthy rival to the services that rule the market.
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