What is better Predictive Dialer or ScreenConnect? Purchasing the suitable Customer Support Software product is as straightforward as comparing the good and poor functions and terms offered by Predictive Dialer and ScreenConnect. Here it's also possible to match their overall scores: 8.0 for Predictive Dialer vs. 9.0 for ScreenConnect. Or you can check their general user satisfaction rating, 100% for Predictive Dialer vs. 96% for ScreenConnect.
We suggest that you put some effort and review their unique features and determine which one is the better option for your organization. What’s more don’t forget to take into account your company’s or industry’s special situation, for example, a multilingual app for a global team or a mobile app to help you work away from your office.
We are aware that not all businesses have the time to examine a wide range of various products, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You shouldn’t expect just a wide array of features and flexible pricing plans from a well-known Customer Support Software. Almost as important as main features is a quality customer support. You want to guarantee that in a situation where you have any questions about Predictive Dialer or ScreenConnect, or you face some problems, or perhaps you’ll want to ask for a specific revision or feature useful to your business you can rely on a responsive and helpful customer support. Check out if services such as phone support, tickets or live chat are offered. What is more, it’s a big plus if you can enjoy individual training or at the very least an FAQ you can use.
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