Zendesk Chat

NOAWARDS
YET
Pricing:
Starting from $7.49
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Predictive Dialing
- Predicts Based on Call Metrics and Data
- Predicts Numbers to Dial
- Predicts When to Dial
- Skips Answering Machines
- Automatically Detects Voicemails
- Avoids Dead Numbers
- Transfers Live Calls to Agents Anywhere
- Increased Time Talk
- Keeps Agents on the Phone
- Keeps All Agents Connected
- Reach More Customers or Leads
- Transfers Live Calls to Agents Anywhere
- Skill-Based Call Routing
- One Virtual Contact System
- Call Monitoring
- Call Recordings
- Real-Time Call Metrics
- Manage Call Dispositions
- Track AHT
- Track Call Volume
Pricing Info
Pricing Info
CallCenterHosting Predictive Dialer offers the following basic and enterprise pricing packages:
Startup – $13.99/user/month
- 5 Users Minimum
- Agent Performance Evaluation and Reporting
- Call Analytics
- Automatic Call Distribution
- Real-Time Reporting
- 99.99 % Uptime
- Monitor | Whisper | Barge
Medium – $9.99/user/month
- All features
- 10 Users Minimum
Business – $7.49/user/month
- 20 Users Minimum
- All features
Custom – Custome Enterprise Pricing
Integrations
Integrations
CallCenterHosting Predictive Dialer integrates with the following business systems and applications:
- Salesforce
- Microsoft Office
- Zendesk
- Google Apps
- QuickBooks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A web-based call center solution powered with cloud intelligence.
Company Email
sales@callcenterhosting.com
Contact No.
Company's Address
The Real PBX
3 Willow Close, Holborough Lakes
Snodland, Kent ME65FA
United Kingdom
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Appearance customization
- Chat client (that customers use)
- Chat agent console / use of instant messengers (IM)
- Proactive chats & Triggers
- Offline mode
- Shortcuts / canned messages
- Create chat protocols
- Tracking & live analytics
- Internationalization
Pricing Info
Zendesk offers Chat as an add-on if purchasing support only, but they also come included in the Zendesk Suite.
Zendesk Support
Foundational Support Only –Starting at $19/month
Plans for Everyone
Suite Team – $49/agent/month (billed annually)
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center – SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers – UP TO 50
- Unified agent workspace
- Routing based on agent status and capacity
- Reporting and analytics – PREBUILT
- Data and file storage – STANDARD
- 1,000+ apps and integrations – PREBUILT
- Robust APIs – STANDARD RATE LIMIT
- Online support from the Zendesk team
- Onboarding and adoption guidance
Suite Growth –$79/agent/month (billed annually)
- All Suite Team features, plus:
- Multilingual content
- CSAT surveys
- Custom reports & dashboard
Suite Professional – $99/agent/month (billed annually)
- All Suite Growth features, plus:
- Live agent activity dashboard – VIEWABLE
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Plans for Enterprises
Suite Enterprise – $150/agent/month (billed annually)
- All the core elements needed for excellent customer support, plus
- Custom team roles and permissions
- Advanced knowledge management
- Customizable agent workspaces
- Customizable branding for web conversations
- Light access licenses – UP TO 1000
- Live data and external dashboard sharing
- Live agent activity dashboard – Customizable, agent capacity, plus live agent status drill-in
- Sandbox environment for change management
- Robust APIs – ENTERPRISE RATE LIMIT
- AI-powered triage and conversation insights – RETAIL ONLY
Additional enterprise-ready plans – from $215/agent/month (billed annually)
- Talk to Sales for further details
Integrations
Zendesk Chat supports integration with the following business systems and applications:
- Zendesk
- Google Analytics
- Salesforce
- Highrise
- Magento
- Shopify
- Tictail
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
WeTheChic, Zespoke, Indigo Car Hire, Hyundai, Creative, Philips
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Zopim’s web chat software offers users with a huge advantage over their competition through its live chat support service.
Company Email
support@zopim.com
Company's Address
Zopim Technologies Pte Ltd
401 Commonwealth Drive
Haw Par Technocentre, #07-01
Singapore 149598
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Please pay attention to the fact that while both Predictive Dialer and Zendesk Chat may offer an excellent range of features every app may be aimed at a different business size. If you are analyzing various solutions you should focus on a business type they are catering to. Specific functionalities might scale up efficiently for huge enterprises but if you own a small or mid-sized business it’s often more sensible to stay away from paying for advanced features that you may never have a chance to use.
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