What is better Predictive Dialer or LiveChat? With various features, pricing, details, and more to evaluate, choosing the best Customer Support Software for your company is tough. Nevertheless by using our system, it is simple to match the characteristics of Predictive Dialer and LiveChat including their general rating, respectively as: 8.0 and 9.0 for overall score and 100% and 96% for user satisfaction.
You can also compare them feature by feature and find out which application is a better fit for your company. Keep in mind to get a demo first before opting in for a plan to see how the program can help you in real setting.
We realize that not all companies have the time to try out dozens of various services, so we created a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Almost as important as functionalities and customer support quality are pricing options given by Predictive Dialer and LiveChat. While cost should not be a deciding factor it’s surely a significant thing to consider. You should expect a flexible pricing package that can be adjusted to your team size and painlessly scaled up every time your team grows. You should be certain you don’t pick pricing plans that include extra functionalities that you won’t use and always make an effort to contact with the vendor directly because enterprises can frequently count on discounts. You should also check out a free trial or demo of every solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to spend any money and offers a practical overview of what it feels like to work with Predictive Dialer and LiveChat.
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