What is better Predictive Dialer or Vivantio? When looking for the ideal Customer Support Software for your firm it is recommended that you compare the characteristics, rates, as well as other crucial data concerning the product and vendor. Here, you can check the similarities and differences between Predictive Dialer (overall score at 8.0 and user satisfaction at 100%) and Vivantio (overall score at 8.4 and user satisfaction at 93%).
You can also check out their specific modules, such as tools, plans, costs, terms and conditions, etc. Similarly, read the terms closely for information on hidden costs, such as, setup fees, separate helpdesk support, upgrade fees, storage fees, and more.
Those of you who want to save some time or could use a Call Center Software recommendation from our experts might want to investigate these top choices for this year: Freshdesk Contact Center, Zendesk, JustCall.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
Almost as important as features and customer support responsiveness are pricing plans provided by Predictive Dialer and Vivantio. Even though price should not be the only aspect it’s surely an important thing to think about. You should try to find a flexible pricing package that can be matched with your business size and easily scaled up every time your team grows. You should be certain you don’t opt for pricing plans that have complex features that you won’t use and always make an effort to get in touch with the vendor directly as big companies can usually benefit from special pricing. You should also give a chance to a free trial or demo of each service to spend at least some time using it. It’s a valuable experience that doesn’t need you to invest any money and gives you a solid overview of what it’s like to work with Predictive Dialer and Vivantio.
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