What is better Predictive Dialer or Five9? If you need to have a easy way to learn which Customer Support Software product is better, our exclusive method gives Predictive Dialer a score of 8.0 and Five9 a score of 8.6 for general quality and performance. At the same time, Predictive Dialer is rated at 100%, while Five9 is rated 91% for their user satisfaction level.
You can also evaluate their product details, including functions, tools, options, plans, pricing, and many more. Find out if the software allows you to customize some of its processes to make sure it fits your own business procedures.
Our experts made sure to prepare reviews of all popular Call Center Software products that you can find on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk Contact Center, JustCall, Zendesk.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
No Customer Support Software will be perfect enough to cater to all the needs of a specific team. While main features of Predictive Dialer and Five9 are obviously a priority you should also thoroughly examine the integrations offered by each product. In many cases your team will already be working with various kinds of SaaS software in your company and it’s definitely more beneficial to opt for apps that integrate well with each other. With that approach you will be able to be certain of a smooth transfer of information between your teams and apps, which can significantly reduce time wasted on migrating between one app and the other.
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