What is better Predictive Dialer or Five9? Today’s companies require the top Customer Support Software product to stay competitive. On this page we help you with buying the right software, by allowing you to assess Predictive Dialer and Five9 down to the very details of their individual modules.
You may as well check our general scoring values, which rate the software all round quality and performance. Predictive Dialer got a 8.0 score, while Five9 has a score of 8.6. Likewise, you can compare their general user satisfaction rating: 100% (Predictive Dialer) against 91% (Five9). Don’t forget to opt for the software that best answers your most urgent needs, not the solution with the most robust features.
As of now, the top solutions in our Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
If you are still having doubts about which service will be best in your case it might be a good idea to check out each service’s social metrics. These metrics are quite often a way to see how popular each service is and how extensive is its online presence. For example, in case of Facebook Predictive Dialer has 172 likes on their official page while Five9 profile is liked by 800 people.
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