What is better Pindrop or Five9? You have such a wide range of Customer Support Software solutions in today’s market that picking the right product is often frustrating. On our comparison page, you can actually review the functions, terms and conditions, available plans, and more details of Pindrop and Five9.
You can evaluate their score (7.6 for Pindrop vs. 8.6 for Five9) and user satisfaction level (94% for Pindrop vs. 91% for Five9). The scores and ratings provide you with a general idea how these two software products perform. In addition, make sure if the application can integrate with your current business apps to promote greater productivity.
We did our best to review all popular Call Center Software solutions available on the market, but among them these three caught our special attention: Zendesk, Freshdesk Contact Center, JustCall.
Five9 offers flexible pricing options with annual or month-to-month contracts. Annual contracts provide reduced fees compared to month-to-month contracts. Contact Five9 directly for more pricing details.
Five9 offers robust pre-built integrations with leading CRM solutions. Some of these integrations include:
Five9 Cloud Contact Center CTI for Salesforce
Five9 On-Demand Call Center Software for NetSuite
Microsoft Dynamics CRM Online
Oracle Service Cloud
SugarCRM
Zendesk
Zoho CRM
Custom CRM Solutions
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Comcast, Citrix, American Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Five9 is a software platform that enables you to maximize your agents’ productive time and respond proactively to your customers. With this, you get access to features for campaign management, call distribution, quality monitoring, workforce management, social customer care, and more.
It may not always be sufficient to simply compare Pindrop and Five9 with each other. Although useful features, pricing and customer experience are all important and should be included when making a final choice, you should also take a look at the recognition and awards won by every service. Very often a less known solution may turn out to be an amazing choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which shows that in spite of smaller market presence it’s a worthy rival to the services that dominate the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
