What is better Pindrop or ScreenConnect? Reviewing products to find the best Customer Support Software need not be complicated. On our review platform, it is possible to match Pindrop and ScreenConnect and right away see their distinct features. We allow you to check their uniqe benefits, supported devices, level of support, pricing, terms, and much more.
You can even assess their overall score (7.6 for Pindrop vs. 9.0 for ScreenConnect) and overall customer satisfaction level (94% for Pindrop vs. 96% for ScreenConnect). Spend some time and review your best alternatives and determine which one is right for your company. Likewise, you must assess the software company’s background; are they reliable and will they still be around in a few years time?
At the moment, the best services in our Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
It may not always be sufficient to simply compare Pindrop and ScreenConnect against each other. While useful features, pricing plans and user experience are all important and should be considered when making a final choice, you should also take a look at the recognition and awards merited by each service. Very often a less dominant software may turn out to be a great choice that was distinguished with SaaS awards such as our Experts’ Choice Award which shows that regardless of smaller market popularity it’s a worthy contender to the software that rule the market.
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