What is better Pindrop or ScreenConnect? To ensure that you purchase the most helpful and productive Customer Support Software for your enterprise, you should compare products available on the market. For instance, here you may match Pindrop’s overall score of 7.6 against ScreenConnect’s score of 9.0. You may also evaluate their general user satisfaction: Pindrop (94%) vs. ScreenConnect (96%).
Moreover, you can compare their good and bad points feature by feature, including their contract conditions and costs. By comparing products you are improving your chances to pick the best software for your requirements. It goes without saying you should know your unique needs to realize which service matches those needs.
In case you you would like to quickly locate the top Call Center Software according to our review team we advise you take a look at one of these solutions: JustCall, Freshdesk Contact Center, Zendesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both Pindrop and ScreenConnect were reviewed by a team of independent SaaS experts who carried out a full study of all key elements of every software. Their total score was calculated using our unique SmartScore model which provides an individual partial score to every element like: main features, customer support, mobile support, security, user satisfaction and media presence. We are aware that useful features are not the only aspect crucial to a business so we make sure we pay attention to all aspects of a app prior to giving it a final rating.
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