What is better Pindrop or Zendesk? You can use our scoring system to provide you with a general idea which Customer Support Software product is will work better for your company. For overall product quality, Pindrop attained 7.6 points, while Zendesk gained 9.7 points. At the same time, for user satisfaction, Pindrop scored 94%, while Zendesk scored 98%.
Specifics of their features, tools, supported platforms, customer support, and more are given below to help you get a more correct assessment. Don’t forget to get only the features that you need so you don’t waste money for functions that are unnecessary.
Right now, the most popular services in our Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You shouldn’t expect exclusively a broad set of useful tools and scalable pricing plans from a credible Customer Support Software. Almost as significant as core features is a trustworthy customer support. You want to guarantee that if you have any questions about Pindrop or Zendesk, or you run into a problem, or perhaps you’ll need to ask for a specific update or functionality beneficial to your business you can rely on a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are provided. What is more, it’s a big plus if you are able to benefit from personal training or at the very least an FAQ you can use.
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