What is better Pindrop or NinjaOne (Formerly NinjaRMM)? The perfect Customer Support Software is a service that can handle your company’s specific requirements. It’s easy to identify which solution works best for your business if you examine several products before you decide which one is the best.
For instance, Pindrop and NinjaOne (Formerly NinjaRMM) are scored at 7.6 and 8.6, respectively, for general quality and performance. Similarly, Pindrop and NinjaOne (Formerly NinjaRMM) have a user satisfaction rating of 94% and 93%, respectively, which reveals the general satisfaction they get from customers. Moreover, talk to a current customer of the software and solicit their feedback about the software in question.
We know that not all businesses have enough time to test a large number of various solutions, so we created a list of recommendations that you may find useful. Our top choices for the Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
Almost as important as features and client support level are pricing options provided by Pindrop and NinjaOne (Formerly NinjaRMM). While cost should not be the sole element it’s surely an important thing to consider. You should try to find a flexible pricing package that can be adjusted to your company size and easily scaled up if your business expands. You should be certain you don’t choose pricing plans that have extra tools that you won’t find useful and always try to contact with the vendor directly because big companies can frequently benefit from special pricing. You should also give a chance to a free trial or demo of each software to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t need you to invest any money and gives you a solid overview of what it feels like to work with Pindrop and NinjaOne (Formerly NinjaRMM).
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