What is better Pindrop or Vivantio? Finding the ideal Customer Support Software product is all about evaluating different solutions and identifying the top application for your specific needs. Our proprietary algorythm gives you an instant look at the general rating of Pindrop and Vivantio. For total quality and performance, Pindrop scored 7.6, while Vivantio scored 8.4. On the other hand, for user satisfaction, Pindrop earned 94%, while Vivantio earned 93%.
Below you can also look at their functions, terms, plans, etc. to determine what application will be more suitable for your needs. One key feature to evaluate is if the application lets you to enable/disable permissions on various types of users to secure any confidential corporate data.
At this time, the best services in our Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
If you are still having doubts about which service will perform best for your company it may be a sensible idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular each product is and how wide is its online presence. For example, in case of Facebook Pindrop has 599 likes on their official profile while Vivantio profile is liked by 0 people.
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