What is better PhoneWagon or ScreenConnect? Finding the perfect Customer Support Software product is all about comparing different solutions and identifying the top application for your specific needs. Our proprietary algorythm will give you a brief look at the general rating of PhoneWagon and ScreenConnect. For total quality and performance, PhoneWagon scored 8.0, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, PhoneWagon earned N/A%, while ScreenConnect earned 96%.
Below it's also possible to check their functions, terms, plans, etc. to find out which program will be more appropriate for your situation. An important aspect to assess is if the application can enable/disable limitations on different types of users to limit the exposure of any critical business data.
If you need to quickly decide on the optimal Call Center Software according to our review team we suggest you check out one of these services: Freshdesk Contact Center, JustCall, Zendesk.
PhoneWagon is an easy-to-use call tracking software that helps businesses improve their marketing spend by placing unique local phone numbers on their marketing campaigns.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as crucial as functionalities and customer support quality are pricing options given by PhoneWagon and ScreenConnect. While cost should not be a deciding factor it’s definitely an important thing to think about. You should look for a flexible pricing package that can be adjusted to your team size and effortlessly scaled up every time your team grows. Be sure that you don’t pick pricing plans that have advanced tools that you won’t find useful and always make an effort to contact with the vendor directly because big companies can frequently benefit from special pricing. You should also check out a free trial or demo of each app to spend at least some time using it. It’s a useful experience that doesn’t need you to invest any money and provides you with a solid overview of what it feels like to work with PhoneWagon and ScreenConnect.
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