What is better PhoneWagon or ScreenConnect? A great way to find the correct Customer Support Software product for your company is to cross-check the solutions against each other. Here you can compare PhoneWagon and ScreenConnect and see their capabilities compared contrastively to help you pick which one is the better product.
Furthermore, you can compare their overall ratings, such as: overall score (PhoneWagon: 8.0 vs. ScreenConnect: 9.0) and user satisfaction (PhoneWagon: N/A% vs. ScreenConnect: 96%). Check their distinctive features and similarities and discover which one outperforms the other. Likewise, think about how your business will look like in the future; will your company outgrow the app in the next couple of years?
If you need to quickly decide on the optimal Call Center Software according to our review team we suggest you check out one of these services: Freshdesk Contact Center, Zendesk, JustCall.
PhoneWagon is an easy-to-use call tracking software that helps businesses improve their marketing spend by placing unique local phone numbers on their marketing campaigns.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Both PhoneWagon and ScreenConnect were evaluated by a panel of independent B2B experts who conducted a detailed analysis of all key elements of every software. Their total score was prepared by means of unique SmartScore system which gives an individual partial score to every element such as: main features, client support, mobile device support, security, client satisfaction and reviews in other media. Here at FinancesOnline we are aware that useful features are not the only thing crucial to a company so we make sure we pay attention to all aspects of a service prior to calculating its final rating.
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