What is better Paldesk or ScreenConnect? Today’s enterprises require the most effective Customer Support Software product to keep on being competitive. On this page we help you with choosing the best service, by allowing you to assess Paldesk and ScreenConnect down to the very details of their individual modules.
You may also make use of our general scoring values, which rate the software overall quality and performance. Paldesk got a 8.5 score, while ScreenConnect has a score of 9.0. Likewise, it is possible to compare their general user satisfaction rating: 91% (Paldesk) against 96% (ScreenConnect). Remember to opt for the solution that best answers your top priorities, not the solution with a lot of features.
As of now, the best services in our Live Chat Software category are: Zendesk, Pipedrive, Vision Helpdesk.
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You don’t want just a wide range of features and adjustable pricing plans from a popular Customer Support Software. Almost as crucial as key features is a trustworthy customer support. You want to guarantee that when you have any questions about Paldesk or ScreenConnect, or you run into a problem, or perhaps you’ll want to request a certain revision or functionality beneficial to your team you can trust in a responsive and helpful customer support. Check out if options such as phone support, tickets or live chat are offered. It’s also a major asset if you can benefit from personal training or at least a knowledge base you can use.
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