What is better Paldesk or Vivantio? Finding the ideal Customer Support Software for your firm is crucial to improving your company’s effectiveness. In our platform, you can easily review different solutions to see which one is the appropriate software for your needs. Here you can match Paldesk vs. Vivantio and look at their overall scores (8.5 vs. 8.4, respectively) and user satisfaction rating (91% vs. 93%, respectively).
You can also look at the details of costs, conditions, plans, features, tools, and more, and determine which software offers more benefits for your business. In general, go for the business software that lets you to scale the features and subscription plan to complement your business growth or lack of it.
In the event you would like to quickly decide on the more reliable Live Chat Software according to our review team we recommend you try out these solutions: Zendesk, Pipedrive, Vision Helpdesk.
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You should note that while both Paldesk and Vivantio may have a top quality set of features every product might be aimed at a different business size. If you are studying different apps you should give some attention to a company size they are meant for. Certain functionalities could scale up well for large enterprises but if you own a small or mid-sized company it’s usually better to avoid paying for customized features that you might never use.
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