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Compare Paldesk vs LiveChat

What is better Paldesk or LiveChat? To successfully purchase the most helpful and productive Customer Support Software for your enterprise, you need to compare products available on the market. For instance, here it is possible to match Paldesk’s overall score of 8.5 against LiveChat’s score of 9.0. You may also review their general user satisfaction: Paldesk (100%) vs. LiveChat (96%).

Moreover, you can compare their strengths and weaknesses feature by feature, including their offered terms and prices. By comparing products you are improving your chances to pick the best software for your requirements. It goes without saying you have to know your particular requirements to realize which solution matches those needs.

Those of you who want to save some time or could use a Live Chat Software recommendation from our team may want to investigate these top choices for this year: Zendesk, Salesforce Live Agent, Freshchat.

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing
  • Predefined Working Hours
  • Manual Chat Transfer
  • Mobile Application
  • Widget Customization
  • Mobile SDK
  • Predefined Answers
  • Multiple Channels
  • Smart Routing
  • Emojis
  • Agent Chat
  • Notifications
  • Conversatoin History
  • Multiple Agent Support
  • Agent Support
  • Prechat Question
  • Position Select
  • Color Select
  • Multiwidget Support
  • User Authentication
  • Reporting
  • Analytics
  • Visitor Statistics
  • Conversation Reports
  • Filters
  • Weekly Summary
  • Desktop Application
  • Web Application
  • In-App Notifications
  • Language
  • Branding
  • 24/7 Support
  • User Identification
  • Knowledge Base
  • GDPR
  • Cloud

Pricing Info

Paldesk offers three service packages including its free plan. Such plans come with particular features and they are as follows:

Free

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Agent Profile

Pro $12 USD / per agent / month

  • Multiple Channels
  • Unlimited Agents
  • Customizable Widget
  • Basic Integrations
  • Unlimited Chat History
  • Chatbot
  • Multiwidget Support
  • Advanced Integrations
  • Multiple Brandings
  • Live Translate
  • Agent Chat

Custom – By quote

  • Multiple channels
  • Unlimited agents
  • Customizable widget
  • Basic integrations
  • Unlimited Chat History
  • Smart chatbot
  • Multiwidget support
  • Advanced Integrations
  • Multiple Brandings
  • Individual and specialized business needs

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TEDx, Zagreb

Integrations

  • Facebook Messenger
  • Twitter
  • Mail
  • Slack
  • Wordpress
  • PrestaShop
  • Joomla
  • Drupal
  • Magento
  • Zapier
  • HubSpot
  • MailChimp
  • WhatsApp
  • Squarespace

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time.

Company Email

info@paldesk.com

Contact No.

Company's Address

Paldesk Inc., 387 Park Avenue South 5th Floor,
10016, New York
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $16

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent application

  • Supervise chats
  • Request and manage a customer’s desktop using Remote Desktop functionality
  • Proactively engage your customers to chat
  • Whisper to other helpdesk team agents and help with sales process
  • Browse chat history with a particular customer
  • Transfer customers to another agent
  • Organize conferences and invite available agents to chat
  • Get notifications about chats and conferences
  • See customers’ details, including page and geolocalization
  • Talk with unlimited customers in real time at the same time
  • Enable customers queue and begin chats with specific clients
  • Spell check in real-time using suggestions and custom dictionaries support

Customer web application

  • Chat with your desktop browser or even a mobile device
  • Know when a team agent replies
  • Get a callback from an agent
  • Print the web chat log
  • Send the web chat log to e-mail address
  • Save the web chat log to local drive
  • Assess a team agent’s service and fill the Post-chat Survey
  • Be notified when an agent replies

Website monitoring

  • Monitor visitors in real-time
  • See visitors’ status:
  • Analyze referrers: web pages where your customers came from
  • Monitor keywords visitors entered in the search engines
  • Monitor users’ visit history
  • Check customer’s browser, language, among others
  • Check notifications about new visitors
  • Install monitoring code

Customization

  • Choose from the Chat Window templates
  • Brand chat window with company logo
  • Access to custom color themes generator
  • Upload customized Chat Buttons, Standard Invitations and Personal Invitations graphics
  • Customize Pre-chat Surveys, Post-chat Surveys and Offline Message forms
  • Share common Canned Responses, URL Addresses and Aliases
  • Integrate the LiveChat software with your existing CRM system

Statistics & Analytics

  • Pre-Chat and Post-Chat Surveys
  • Agents’ availability
  • Average Talk Time, Invites and Chats Traffic Density
  • Average Speed of Answer, Average Queue Waiting time
  • Google Analytics integration

Pricing Info

LiveChat offers the following SMB and enterprise pricing packages for users to choose from.  A 30-day free trial is also available.  Give the details a look, and select the best plan for your business.

Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office

  • 60-day chat history
  • Unlimited agent accounts
  • Basic chat customization
  • Ticketing system
  • Data security

Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team

  • Unlimited chat history
  • Unlimited agent accounts
  • Full chat customization
  • Ticketing system
  • Data security
  • Basic reporting
  • Agent groups
  • Multiple brandings

Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department

  • Unlimited chat history
  • Unlimited agent accounts
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler

Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies

  • Unlimited chat history
  • Unlimited agent accounts
  • Full chat customization
  • Ticketing system
  • Data security
  • Advanced reporting
  • Agent groups
  • Multiple brandings
  • Staffing prediction
  • Work scheduler
  • Dedicated acc. manager
  • Product training
  • Software engineer support
  • Security assistance
  • Single Sign-On (SSO)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, Pizza Hut, CBS

Integrations

It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.

They are categorized in various types:
  1. live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics,  Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
  2. live chat – chatbots integrations (BotEngine)
  3. live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
  4. live chat – contact management integrations (FullContact, TalkDesk)
  5. live chat – CRM integrations (Salesforce, HubSpot, Infusionsoft, SugarCRM, Highrise, Pipedrive, Nutshell, 1CRM, AmoCRM, Gold-Vision, Iris CRM, Leadsquared)
  6. live chat – desktop sharing integrations (join.me, TeamViewer, Median, Upscope)
  7. live chat – e-commerce integrations (WooCommerce, Wix, Shopify, Volusion, BigCommerce, Ecwid, Magento 1, Magento 2, 3dCart, Big Cartel, PrestaShop, CommerceV3, CoreCommerce, CS-Cart, SITE123, AmeriCommerce, Easy Digital Downloads, ekmPowershop, Google Adwords, LemonStand, Shoplo, WebSiteX5, Miva, Ordering, OpenCart, osCommerce, OSI Affiliate Software, PinnacleCart, Zen Cart, X-Cart)
  8. live chat – email marketing integrations (Mailchimp, ActiveCampaign, CampaignMonitor, GetResponse, iContact, ConstantContact, Autopilot)
  9. live chat – file sharing integrations (Dropbox)
  10. live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
  11. live chat – invoicing integrations (Pagato, Freshbooks)
  12. live chat – social media integrations (Facebook, Google+, Twitter)
  13. live chat – messaging platforms (Facebook Messenger, Twilio SMS)

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Full-features live chat and help desk solution for customer service and support.

Company Email

support@livechatinc.com

Contact No.

Company's Address

405 North Street
Chapel Hill, NC 27514
United States of America

Please pay attention to the fact that while both Paldesk and LiveChat may have a reliable array of features every service could be created for a different business size. If you are studying different apps you should give some attention to a business type they are aimed at. Certain features may scale up with no problem for huge enterprises but if you have a small or mid-sized company it’s often more sensible to stay away from paying for customized features that you might never have a chance to use.

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