What is better Paldesk or NinjaOne (Formerly NinjaRMM)? If you need to have a convenient way to learn which Customer Support Software product is better, our exclusive algorythm gives Paldesk a score of 8.5 and NinjaOne (Formerly NinjaRMM) a score of 8.6 for total quality and performance. At the same time, Paldesk is rated at 91%, while NinjaOne (Formerly NinjaRMM) is rated 93% for their user satisfaction level.
You can also assess their product details, including features, tools, options, plans, costs, and more. Find out whether the solution allows you to customize at least part of its workflows to make sure it fits your own business workflows.
Those of you who don't have much time or need a Live Chat Software suggestion from our team may want to examine these top choices for this year: Vision Helpdesk, Pipedrive, Zendesk.
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
NinjaOne is a pay-as-you-go service. There are no long-term contracts or commitments on your part. You simply pay month-to-month for the number of devices you monitor. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one:
Windows, Mac, VMWare and cloud monitoring and alerting
Remote management tools
OS and third-party application patch management
IT automation and scripting
custom branding
reporting
mobile app (iOS and Android)
API access
Flexible billing
Free concierge onboarding
Free training
Local support
Ninja + Remote Access + Antivirus
Everything in Ninja
One-click TeamViewer or Splashtop remote access + cloud RDP (Windows)
Integrated Bitdefender or webroot antivirus protection
NinjaOne integrates with the following business systems and applications:
Accelo
Autotask PSA
Bitdefender Gravity/Zone
BrightGauge
CloudBlue PSA
Computicate PSA
ConnectWise Control
ConnectWise Manage
HaloPSA
HarmonyPSA
IT Portal
IT Boost
IT Glue
Liongard
MSP360 Managed Backup
Malwarebytes Endpoint Protection
Narmada
N-able Passportal
PROMYS
OpenDNS
PageDuty
Passportal
RepairShopr
ScalePad
SherpaDesk
StorageCraft Cloud Backup
Slack
Splashtop Remote Support
TeamViewer
Webroot Business Endpoint Protection
Hyper V
VM ware
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mitchell and Company, SidNetworks, Status Pros
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An IT service management software that offers a comprehensive IT monitoring and remote management toolset. Ideal for IT professionals and managed service providers, NinjaRMM provides all the essential tools you need for endpoint management, from integrated remote control and remote software deployment to automated configuration management.
When you choose a product that you think will work best for your business you shouldn’t only limit yourself to what experts have to say about it. Very often individual experience with the product may change, depending on specific goals and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every software to give you a quick overview of how actual users of Paldesk and NinjaOne (Formerly NinjaRMM) estimate their contact with the solution. Our system is built around complex analysis of product appearances on other websites, social media as well as blogs, so you are going to receive a full and credible landscape of what other clients think about each product. In this example Paldesk has a total satisfaction rating at 91% while for NinjaOne (Formerly NinjaRMM) 93% of users express they had an enjoyable experience with it.
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