What is better Paldesk or Zendesk? Getting the most effective Customer Support Software product is all about assessing various solutions and determining the top application for your specific needs. Our unique system provides you with a fast look at the general rating of Paldesk and Zendesk. For general quality and performance, Paldesk scored 8.5, while Zendesk scored 9.7. On the other hand, for user satisfaction, Paldesk earned 91%, while Zendesk earned 98%.
Below you can also verify their characteristics, terms, plans, etc. to see which application will be more appropriate for your needs. An important feature to assess is if the application lets you to enable/disable restrictions on various types of users to limit the exposure of any confidential company data.
At this time, the most significant services in our Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
Paldesk is an omnichannel communication platform developed to enable businesses to truly reply in real time. The platform combines the features of live chat and help desk tools, allowing agents to connect to customers on different channels using just one hub. And since the software is web-based, agents can resolve tickets and provide support even from mobile devices.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
You shouldn’t count on only a broad array of useful tools and flexible pricing plans from a credible Customer Support Software. Almost as crucial as key features is a top-notch customer support. You want to make sure that when you have any questions about Paldesk or Zendesk, or you run into a problem, or maybe you’ll want to request a certain update or feature useful to your team you can rely on a responsive and helpful customer support. See whether options such as phone support, tickets or live chat are provided. Additionally, it’s a major asset if you are able to profit from individual training or at least an FAQ you can use.
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