What is better Medallia or Zendesk Chat? Today’s enterprises want the best Customer Support Software product to keep on being competitive. On this page we help you with buying the right service, by allowing you to compare Medallia and Zendesk Chat down to the very details of their individual modules.
You may also make use of our overall scoring values, which rate the software overall quality and performance. Medallia got a 6.8 score, while Zendesk Chat has a score of 8.5. Likewise, you can compare their general user satisfaction rating: 98% (Medallia) against 100% (Zendesk Chat). Remember to select the solution that best answers your top needs, not the solution with the higher number of features.
In the event you want to quickly find the best Customer Support Software according to our review team we suggest you check out these services: Freshdesk, Zendesk, Freshdesk Omni.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
You shouldn’t expect exclusively a wide array of useful tools and scalable pricing from a well-known Customer Support Software. Almost as important as main features is a top-notch customer support. You want to ensure that when you have any questions about Medallia or Zendesk Chat, or you struggle with some problems, or perhaps you’ll need to ask for a specific change or functionality beneficial to your team you can count on a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. It’s also a major asset if you are able to benefit from personal training or at least an FAQ you can use.
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