What is better Medallia or GoTo Resolve? A sensible way to find the appropriate Customer Support Software product for your organization is to cross-check the solutions against each other. Here you can compare Medallia and GoTo Resolve and see their features compared contrastively to help you pick which one is the more effective product.
Similarly, you can compare their overall ratings, such as: overall score (Medallia: 6.8 vs. GoTo Resolve: 8.2) and user satisfaction (Medallia: 98% vs. GoTo Resolve: 96%). Analyze their distinctive features and similarities and find out which one outperforms the other. Moreover, imagine how your business will look like in the future; will your company outgrow the app in the next 3-5 years?
We did our best to prepare reviews of all popular Customer Support Software solutions available out there, but among them these three caught our special attention: Freshdesk Omni, Freshdesk, Zendesk.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
It may not always be sufficient to just compare Medallia and GoTo Resolve with one another. While reliable functionalities, cost and customer comments are all important and should be included when making a final choice, you should also pay attention to the recognition and awards merited by each service. Very often a less popular app may turn out to be a great choice that was distinguished with industry awards such as our Great User Experience Award which proves that in spite of lesser market presence it’s a worthy contender to the software that dominate the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
