What is better GoTo Resolve or Vivantio? We are here to improve the whole process of assessing Customer Support Software products for you. For instance, on this page you can examine the overall performance of GoTo Resolve (8.2) and compare it with the overall performance of Vivantio (8.4). You can also match their overall user satisfaction rating: GoTo Resolve (96%) vs. Vivantio (93%).
What’s more, research their functions thoroughly to check which product can better deal with your company’s needs. Generally, any B2B software has to let you to comfortably see the big picture, at the same time giving you easy access to the details.
We realize that not all companies have enough time to scrutinize a large number of different solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Help Desk Software category are: Zendesk, Freshdesk, Salesforce Service Cloud.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
You shouldn’t count on simply a wide set of useful tools and scalable pricing from a well-known Customer Support Software. Almost as important as main features is a quality customer support. You want to ensure that if you have any questions about GoTo Resolve or Vivantio, or you face some problems, or perhaps you’ll want to ask for a specific revision or feature useful to your company you can rely on a responsive and helpful customer support. Examine if options such as phone support, tickets or live chat are available. It’s also a major asset if you are able to benefit from personal training or at the very least a knowledge base you can use.
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