What is better GoTo Resolve or Zendesk? When selecting the proper Customer Support Software for your business it is suggested that you assess the functions, costs, and other essential data concerning the product and vendor. Here, you can check the similarities and discrepancies between GoTo Resolve (overall score at 8.2 and user satisfaction at 96%) and Zendesk (overall score at 9.7 and user satisfaction at 98%).
You can also check out their particulars elements, like services, plans, rates, terms, etc. Similarly, analyze the terms thoroughly for information on extra charges, including, setup cost, separate helpdesk support, upgrade fees, cloud storage fees, and more.
We realize that not all people have the time to try out a large number of different products, so we prepared a list of recommendations that you may find useful. Our top selections for the Help Desk Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.
Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them
123Contact Form
3CLogic
Agile CRM
AppGuru
Azuqua
Capsule CRM
Cisco CTI
ClickDesk Live Chat
Cloud Magic
Drupal
FreshBooks
Google Apps
Hootsuite
Infusionsoft
Joomla!
LiveChat
MailChimp
Microsoft Dynamics
Olark Live Chat
Podio
Shopify
SAP Business One
WordPress
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, GILT, Shopify, Groupon, Gov. UK
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Winner of our Supreme Software Award, Zendesk is a customer support solution that helps boost customer service and improve customer retention. The platform's modules include chat support, call center solutions, help desk applications, and knowledge base, so you'll cover all the bases of efficient customer services.
Almost as essential as functionalities and customer support level are pricing plans offered by GoTo Resolve and Zendesk. Even though price should not be the sole element it’s without a doubt a significant thing to consider. You should try to find a flexible pricing package that can be adjusted to your company size and easily scaled up when your team expands. Make sure you don’t opt for packages that include additional features that you won’t use and always try to get in touch with the vendor directly as enterprises can usually count on special pricing. You should also try out a free trial or demo of each app to spend at least some time on actual work with the system. It’s a useful experience that doesn’t need you to spend any money and provides you with a reliable overview of what it feels like to work with GoTo Resolve and Zendesk.
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